Wrexham City Centre hotel

Staff were friendly and our room was ready even thought we arrived a little early. Large rooms with a comfortable bed - great night's sleep. Room and bathroom was very clean and had tea/coffee making facilities and a hairdryer. Plenty of choice for breakfast, both continental and cooked breakfast - the food was piping hot! Good location, 10 mins walk from the town centre with ample, on site parking available at a reasonable charge.

In the six years since Wrexham's Hollywood owners arrived, money has flooded into the club, the city centre and the surrounding areas, especially into the booming hospitality sector. Tourism levels are at a historic high, not least as new-found fans regularly cross the Atlantic to soak up the match-day atmosphere, and even travel out-of-season to "discover the Wrexham story". The Premier Inn is perfectly placed for this year-round influx; just a short stroll from both the ground and Wrexham General where trains arrive from Cardiff, Chester and elsewhere. So ... as a long-term Prem Inn customer, when the fixture calendar brought my home-town club (Burnley) there for in September mid-week, my only thought was to book two nights in the hotel. It was an intriguing experience for three reasons: 1) The staff couldn't have been better in terms of my initial welcome (Sarah was a standout team member), the quality of my breakfasts and the post-match bar service. The rooms were also spotless, as were the lifts and stairwells. However, it's the most 'lightly staffed' Prem Inn I've ever visited, so multi-tasking was visibly an essential element of every working day. 2) Some guests were seriously weird. One day, I watched in disbelief as a lady heaped her plate high with hot breakfast items, but ignored 9/10 empty tables, plonked her plate on the only table which hadn't yet been cleared, marched across to the busy cook and informed her: "My table hasn't been cleared ..." In August, an extended family demanded seats for six at one table, despite seeing that all the tables were designed for either two or four guests, then harangued the staff member who politely explained the issue, and left a vitrolic tirade on this platform. 3) Multiple hotel operators, B&B landlords and Airbnb investors in the centre, the suburbs and the surrounding countryside have poured millions into refurbishing, expanding and enhancing their properties ... but Whitbread has stubbornly refused to give this Prem Inn the comprehensive makeover which its customers (and loyal staff) deserve. As a long-term business journalist, I well realise the company is struggling under its massive debt burden (which led to the recent closure of all branded restaurants on its hotel sites, but am still bemused that Wrexham isn't top of its 'must upgrade' list. Hopefully, when Burnley FC next visit, Whitbread will have finally woken up, realised that it's in serious danger of missing out on the 'Hollywood effect' and losing its dedicated staff to rivals, and invested. Heavily.

Rooms Were Fine—Breakfast Service Disaster!!! The accommodations themselves were acceptable, but our stay was ruined entirely by the breakfast service and, specifically, a staff member named Jacob. We arrived as a party of six to have breakfast on our second day. When we asked for seating, Jacob flatly refused to accommodate us, claiming only four chairs were available. This wasn’t true. Rather than offer any professional solutions—seating guests at adjacent tables, providing additional chairs, or any other standard hospitality approach—he simply repeated “we only have four chairs” with no regard for finding a solution. When we suggested two family members return to our rooms (trying to make his job easier), Jacob refused to allow even that arrangement. Meanwhile, our one-year-old child was becoming increasingly distressed by the hostile, unwelcoming atmosphere he had created. Jacob showed absolutely zero empathy for a crying child or any concern for basic customer service. When our child’s mother retrieved a muffin to comfort our upset toddler, Jacob’s behaviour became overtly aggressive. He snapped at us, angrily accused us of contaminating the food, and declared he would have to “replace everything.” His aggression was completely disproportionate and directed at paying guests who were trying to cooperate. This aggressive outburst forced us to leave immediately and check out early. To make matters worse, when we attempted to lodge a formal complaint with the manager (Gracie), she refused to provide Jacob’s name or any colleague information that would allow us to escalate this properly. She offered no explanation and gave us no way to formally report his conduct. This felt like deliberate obstruction of our ability to complain. What should have been a family getaway became a stressful, upsetting experience we’ll never forget. Do not expect quality service at breakfast. Do not expect Jacob to accommodate basic requests. Do not expect management to take complaints seriously. If you have young children or expect any level of hospitality, avoid this hotel entirely. I cannot recommend staying here..

Excellent stay at Premier Inn Wrexham. Check in staff didn't say my room number out in front of others waiting, which I really appreciated as a female sole traveller. Lovely breakfast. All staff were welcoming and helpful. Room very clean. Would recommend.

The air con in the room was much appreciated The beds was comfortable apart from the pull out bed that one was to hard and we had to use a air bed to make it softer