
22 Jul 2026
"Great location would go again"
Location was perfect the room was lovely minus the broken toilet seat, most of the staff were lovely especially Tracy who went out of her way to help my little boy who wasn't very well she was outstanding and made the whole stay better (thankyou again Tracy ) Shane about some other staff especially night staff had a miserable face when asked for a glass of ice for my little one who was poorly they looked at me like I was asking for there money after offering to pay for it they gave me 3 pieces of ice for him, the cleaner I asked for my toilet roll as staying a few nights and just got given a pack to put in my self 𤡠but then had another cleaner a different day and she was lovely and gave us everything we needed I felt safe there beds were comfy overall there was negatives but the certain few people made it a good experience and would come back again

22 Jul 2026
"Crappy hotel in Rhyl!"
The hotel has good beds and is located near the beach but this is also the only positive thing I can say about the place.
The people at the front desk is never there. They are either on the backside of the hotel or hanging in the bar. They come as they please and the bell at the front desk definitely is not disturbing them in their game of hide and seek which they are playing with their customers.
The room was clean when I checked in and at check in I let them know that I would like to have towels changed every day and trash emptied. When I came back after the first day, nothing was done. I went up to the reception where there were no one. After ringing the bell for 7-8 minutes the receptionist came and noted in the computer that I would like to have fresh towels and have the trash emptied every day. This has now repeated itself for 3 consecutive days! No cleaning - no fresh towels - nothing!
Either they cannot read at this hotel or they just do not care about their customers.
I will warn people from visiting, there has to be better options!

19 Jul 2026
"The hotel was lovely, clean and friendly staff and it was quiet"
I personally loved this hotel all staff was friendly and even people staying there were friendly aswell you got the sea front right outside the hotel and it was amazing I canât

06 Jul 2026
jackieb235jb
Manchester, United Kingdom
"Great overnight stay"
This is the third time we have stayed. Itâs just the same. The room was clean and comfortable. It had everything we needed. Its location is good for us. The breakfast canât be faulted. There is something for everyone. The staff work hard stop please. We will be back

06 Jul 2026
"Visiting Daughter and Grandson"
Beds lovely and comfortable food in restaurant was lovely cant wait to come back
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