Rhyl Seafront hotel

The location was good for beach front and work. Clean and tidy Staff Friendly Was booked in from work was asked to pay £199.95 for one night meal deal on top Prices soar up because it was a saturday and a gig on across the road.how disgusting it goes up x3 for saturday and gig. Breakfast was not even warm beans mushrooms etc all quite on the cold side, fresh tomatoes not even cooked good choice of cold breakfast Poor selection of diet drinks

We regularly stay in Premier Inns across the UK, but our recent stay in Rhyl on the 13th Sept 2025 was very disappointing! On arrival we noticed our duvet had visible holes (more than an inch long), but it was clean, so we didn’t really mind. We went to bed at 11pm and that’s when we heard loud footsteps continually pacing around the room above us. Roll on to 3am and without being able to get any sleep, we’d just about had enough and went down to reception to explain the situation. They reassured us that they would go and knock on their door. From the raised voices above we knew the staff had tried to improve the situation, but sadly the noise from above continued. By 4.30am we had had enough, packed up and went down to reception. We rang the desk bell, but no response. So after not a wink of sleep we drove the long journey home. Now Premier Inn always send me a courtesy email asking how they did, but not after this visit! I’m really disappointed with the way the situation was handled. When you spend £145 for a room for the night and then get no sleep, I would expect an acknowledgement and offer of compensation. I will never be staying here again after such a disappointing experience!

Stayed at the Premier Inn in rhyl many many times and always enjoyed it especially the gran children enjoy staying, however recent stays have been disappointing, the old staff with experience are no longer there, and new untrained staff have replaced them, we couldn't eat there as the restaurant was closed for staff training, very bad management.

There was an element of trepidation prior to our arrival having read some of the online reviews. Staff on duty when we checked in were friendly & helpful making for a stress free experience. Some of the decor in corridors & room were a little tired but not unexpected or unacceptable in a busy & well used hotel, general cleanliness was to an acceptable standard. Our accessible accommodation was located on second floor (well serviced by two lifts) in a quiet area towards end of corridor. Noise levels throughout stay were very good, & the bed as always very comfortable. Although limited in number, we had the use of disabled parking bay adjacent to entrance for duration of stay. The restaurant staff were friendly & very accommodating, the quality of food available was both fresh & very good.

1st room we gt offered was dirty bits on floor overpowered by stale smoke, hubby complained gt a new room was better smelling still bits on floor looked like not seen hoover in corners and under bed dusty surfaces bird muck all splattered on window tatty net curtain bedcomfy, bedding n towels not fresh , food in restaurant was disgusting rock hard bacon and egg, hash brown only warm even though under heat lamp waste of money, restaurant was closed at lunch and evening so had to going looking for else where to eat, only thing good about this place is lovely staff definitely would not win on 4 in bed give it a miss