Rhyl Seafront hotel

1st room we gt offered was dirty bits on floor overpowered by stale smoke, hubby complained gt a new room was better smelling still bits on floor looked like not seen hoover in corners and under bed dusty surfaces bird muck all splattered on window tatty net curtain bedcomfy, bedding n towels not fresh , food in restaurant was disgusting rock hard bacon and egg, hash brown only warm even though under heat lamp waste of money, restaurant was closed at lunch and evening so had to going looking for else where to eat, only thing good about this place is lovely staff definitely would not win on 4 in bed give it a miss

The staff didn’t seem to have a clue and seemed to be very disorganised. They didn’t seem to know what promotions were available whether it be by email or otherwise for example we had an email stating that kids eat free all day and we checked the terms and conditions and even upgraded to a meal deal on this offer but every night we ate we were told we had to pay for the kids meals even though we double checked with a person in charge when we arrived and there was also signs on the bar stating kids eat free all day. Also on the subject of the bar it seemed to be a shambles opening at 5pm shutting at 9.45pm and out of a 3 day stay only had draught beer working on 1 night. Also even though the food was faultless it took nearly 1 hour every night to be served our food. Secondly, we stayed in room 112 and on the second day there I noticed bites of some description on my arms, my stomach, my back and my legs. Also 2 out of 3 of the lamps were not working and after taking bottles up to the room because the bar staff told us there was a bottle opener in the room on the side of the desk we only found 2 screw holes where the bottle opener was meant to be and we did not tell the reception at the time because there was never no staff about at the reception to tell and we pressed the bell 5 times to ask someone for clean towels and then had to ask a further 3 times for the same towels. After staying earlier on in the year and having a really good time we were very disappointed and disheartened and instead of coming home happy and wanting to book again all we came home with were bites all over our bodies and felt we don’t want anyone else going through the same experience as we did. And since I have got back the bites that I have had to receive medical treatment twice as they have been infected and made me poorly and i had to take antibiotics for. I have tried emailing the hotel and the guest services and not one of them have replied to my several emails.

Our overall experience was not the best at this Premier Inn. We have stayed in MANY Premier Inns nationwide but, by far this was the worst experience. The car parking facilities for disabled blue badge holders was very poor. 4 spaces and the any surplus, had to park 200 metres away in another. There were NO STAFF members ever at the front desk. You had to press a buzzer and the a few minutes later, someone would come out. The Rooms were on the smaller side too as we had a family room. Lifts location was not ideal, as we had to walk all the way round to our room. Overall, we weren't happy with our stay.

Room never got cleaned had to clean my own room dust everywhere never topped up toilet rolls Internet speed really slow wouldn't advise no one stay here cups were dirty food was poor to

Arrived to the hotel to an empty reception so patiently waited for a member of staff. I asked to check in, to be told check in is 3pm. I explained I had paid for early check inn and he went to check if the room was ready. He returned and kindly told me it would be 5 minutes so we took a seat. 40 minutes later we were told the room was ready. The parking is around the corner which is a problem If you need to nip to your car when it’s dark as it was very deserted and seemed unsafe. Also dragging your luggage round bit by bit was annoying. We arrived in our room, to sadly be facing the back end of the hotel which looked rough. We walked into the room and the smell of bleach literally took our breath away and gave me a headache. The window didn’t open so we had to deal with it. Bathroom looked nice and clean but I’m not surprised if it had just been drenched in bleach. We shut the door to see dirty hand prints and sticky drips on the back of the door and mirror. It just looked and felt grubby. You could tell they are very short staffed. Breakfast the next morning was my worst from prem inn. The restaurant was dirty, most tables full of dirty plates and just a few bits for breakfast. Bowls and glasses looked filthy. I would save your money and eat in a local cafe. I travelled to Rhyl many times as a child and it’s really sad to see how lifeless the area has become. Definitely won’t be returning.