Dundee West hotel

Usual Premier Inn room, clean and good quality. This hotel is on the ring road so ideal for touring the area without having to drive in the town centre. Very friendly and helpful staff in the reception and the Beefeater, couldn’t fault the food at breakfast and dinner.

The location was great for our needs and the hotel itself was well maintained inside, with clean, spacious premier plus rooms. Could have done with some signage for the EV chargers as we didn't see these until the last day and had been driving elsewhere to charge the car. The younger male on reception was quite rude and abrupt especially when we asked about paying for the meal deal offer. We wouldn't let it put us off staying again though as a clean room is mote important than the friendliness of staff and he could have been having an off day.

Not so much a hotel as a large parking scam. Despite carefully registering at Reception, we were sent a very large, multiple parking demand 2 weeks later. Trying to obtain a sympathetic contact with Premier Inn was nigh impossible and very stressful. (It seems designed that way) We finally ended up talking to someone, somewhere in the world in "Customer Relations" who could neither help nor escalate the matter. To make matters worse, on our first night there, we had a lobby door banging outside our "premium" room all night so little sleep. With difficulty, we got a change of room but no apology or offer of recompense.

We had stayed at a PI in Carlisle on the previous night and had intended to visit Loch Earn on our journey to Aberdeen then stay here the next night however I had been unwell overnight and we ended up spending 7 hours in Carlisle hospital. We had booked a standard room and there was an offer of free breakfast. However we had a free upgrade to a Premier plus room all for £57 ! We had a quiet room at the back of the hotel over looking woodland. We ate at the adjoining Beefeater in the evening, we were told off by the waitress because we were waiting at the wrong place, a sign said to wait by the door meaning the main door, we were waiting by the door to the hotel. Breakfast was ok, not buffet and when mine came a couple of items I had asked for were missing. I would stay here again it was fine for what we wanted.

The car park is accessible and well lit. The staff were friendly and welcoming. The room was clean and comfortable. The shower was excellent.