Greenock hotel

Stayed for 2 nights, restaurant was closed 1st nigh which the clerk who checked me in advised then went on a rant about staffing issues and poor management, room wasn't the cleanest. 2nd night dined in the restaurant the steak was god awful full of fat less than half of it edible (chef apparently didn't notice when cooking it). Fire alarm went off at 0130, night clerk made no attempt to direct guests outside to the muster point. WiFi was so slow I ended up watching Netflix via my 4g. Overall I wouldn't recommend

This hotel was the option we chose because of its location to the Highland Games in Dunoon Scotland. I've never seen such an impossible layout to take luggage to a room before. There is one entry/exit point and we had to literally carry our 50lb suitcases up a flight of stairs after we had to walk the length of the building through numerous doorways with closed doors that opened in different directions all the way through. It was all we could do to get the door open and all of our bags through each door, (at least 5 doors). There was no other exit to even get out of the building. How this isn't a fire hazard, I don't know. The room was basic which was fine, but the bathtub is dangerous because the sides of the tub are angled which narrows the area for your feet. I nearly fell but I grabbed the towel bar and saved myself. The building pictures on the website are not representative of the reality in any way. This hotel needs an update desperately or the pictures need to be realistic. It's dark and dingy and feels dirty. I would never recommend this hotel to anyone. I did allow the company to respond to my concerns and I've gotten no response at all. So obviously, customer service is not a priority anymore than their hotel. If you see good reviews and pictures, don't believe your lying eyes because it's a big chain of hotels and what you're seeing is probably regarding a different property.

Hotel exterior is not well maintained, interior is dark and dingy, and dirty. Our room was adequate, but also wasn't clean. I used bleach wipes to clean before we unpacked. We had rooms at the far end of the winding corridor - and hauling luggage through 5-6 doors with luggage wasn't rough. There's only one way in...a door near the front desk, and I would estimate our room was 100 yards away. Part of our party was put in a room only accessible by stairs, and had a hard time getting luggage to/from the room.

I had a one night stay in Greenock to attend a cruise ship visit (The Celebrity Eclipse). This hotel was located just a 5 minute drive from the port making it a great choice. Room was very spacious for 2 of us (think we maybe had a family room) and very comfy beds. We also ate at the onsite restaurant - no frills but lovely every day pub food. Only negative was a large fan had been placed in the room but was thick with dust/stew so didn’t want to turn on for this to then blow around the room. For more travel info and hotel reviews please find me on instagram @eastontravel709

Rooms very clean, comfortable and spacious. Well worth paying the extra for one with a view. Staff very friendly and helpful but sadly not always on reception. Bar/restaurant opening hours very limited. All in all excellent value for money.