Glasgow Stepps (M80, J3) hotel

This hotel is happy to take prepayment for meals that they know they can't provide. Payment is allegedly refunded when you check in, but my refund has not been refunded as yet. I dare say it will be when they have had my payment for the length of time the want to have it. This used to be a really good Premier Inn, see previous reviews. However, even before they closed the restaurant, the quality of the food and service (Experienced also, in stays at other Premier Inns) has been greatly reduced, whilst the cost of one's stay has gone up considerably. This is my last stay in that establishment.

Clean room, great service. Mike at reception was brilliant at check in, friendly and very helpful. Despite the restaurant not being open complimentary pastries were on offer at breakfast time. Great location just off the motorway and a 15 min walk maximum to the train station.

Nice clean room with good bathroom including a shower, staff were friendly and helpful too. Not too far from Glasgow either so helped as we were commuting back and forth every day. Good size car park too but remember to put your car reg in at reception.

We spent 3 nights and the staff could not have been nicer. There are building works currently taking place to improve the dining area and add more rooms but as usual Premier Inn met our expectations and we slept soundly after three busy days in Glasgow.

Lack of information regarding work being carried out at the hotel. I emailed three times regarding the late information there would be no restaurant or breakfast available. I eventually contacted head office with no help whatsoever. I emailed the hotel again to say that I have coeliac disease and would I also receive the free breakfast to suit my dietary needs! No answer, emailed again, no answer I stopped emailing as I realised I would not receive any response from the staff! When we arrived, I asked why I didn’t receive any communication regarding the matter of lack of facilities and the breakfast, the lady was very nice, but could not answer why I didn’t get any communication. I was then told there would be no food catered for me in the morning, so everyone would have breakfast except me! In the morning, I thought I will have a coffee, the machine had no milk, I went to speak to reception but the staff member had his eyes closed with his head in his hands, I binned the cup and left! Such a shame I have visited this hotel in the past and had lunch here with friends, I was told there was an alert informing bookers about the lack of facilities- three couples booked on the same day none of us were alerted to the lack of facilities. There should be a reduction of cost if you can only provide a fraction of what should be offered!