Glasgow (Milngavie) hotel

Is there a secure bike lockup area at the hotel?

This was a good stay to stage our WHW hike. Although the hotel was undergoing improvements this did not impact us and our two night stay before and after the WHW. Karen S. Checked us in and out and was conversational and made us feel welcomed. We would recommend this TL to anyone needing a place to launch our WHW hike.

Very disappointing stay and poor management. We were given a lower-ground-floor room that was dirty, noisy and in desperate need of a deep clean. There was dust, dirt, spiders and cobwebs throughout the room. We were also only provided with one towel on arrival and had to request additional towels. Even then, some of the towels provided had holes in them, which is simply unacceptable. The room was particularly unpleasant because people were smoking directly outside our window, meaning we couldn't keep it open for fresh air due to the smoke and noise. We raised our concerns with two members of staff during our stay, Grant and Antonia. Rather than resolving the issues, they advised us to contact Customer Services after our stay and gave us a business card with the relevant contact details. What is most disappointing is that Customer Services have since claimed they cannot offer a partial refund because we supposedly didn't raise our concerns with the hotel during our stay. This is simply not true. We did raise the issues with staff and followed the advice we were given by contacting Customer Services afterwards. Overall, the cleanliness, communication and customer service were well below the standard we expected. We left feeling extremely disappointed and would not recommend staying here.

We have been before however this time it was awful. Firstly the staff were friendly..the only positive. There was no draught beer at all for our stay (3 nights) No fish dishes available from the menu at all My meal night 1 was not cooked properly. Chicken goujons only partially hot, the rest cold..was told "they are already cooked through"..I insisted on a refund No cooked breakfast day 1...we didn't bother trying on day 2 The bedroom had a musty smell and dusty in places The outside area is dirty, rubbish strewn One star ..given for the reception staff..otherwise no stars if that were possible

Joe on reception and Christy in the restaurant were both professional and helpful. Hotel was clean and rooms were quiet.