Glasgow East hotel

I stayed here for around 6 weeks due to a temporary housing issue. Throughout the duration of my stay, the staff were extremely helpful, friendly and accommodating. Reception staff were so kind to me and my daughter and even though I was staying in the hotel due to less than ideal circumstances, they made us feel at ease and at home. Cleaning staff were also very helpful and even though they were really busy they would always make time to have a chat with me in the morning which brightened up my day. On arrival the staff even helped me to my room as we had quite a lot of bags which was really kind of them. Room was really clean and it was great that you could get it cleaned upon request! The meal deal the hotel offers is excellent value for money! Staff in restaurant were really nice and attentive. Debbie who served at breakfast was really friendly and helpful.

Arrived late. Front of desk staff were really friendly and helpful. Room was clean and bed comfortable. I often choose premier inn over budget rivals because great value and they use bayliss and Harding toiletries which means I don’t have to carry heavy bottles with me. Or at least they are supposed to . Jumped in the shower to find not only was the bottle so close to empty that there wasn’t enough for a shower but also what was in there was excessively watered down. First time that’s happened. Here’s hoping it is the last.

Awful! Dirty room. There was loads of hair in the bathroom were someone had shaved and it had not been cleaned. Informed receptionist and she wasn’t at all bothered simply said someone usually checks the rooms but they maybe were too busy so it didn’t get done. She said she would let housekeepers know the next day and to clean it. We went out the next day and on our return discovered it had not been done still. So back to reception. Eventually someone came and said ‘it’s hard to clean as it’s on the silicone’. Wow! Also the carpet had not been vacuumed, the sink was blocked as water drained very slowly, the curtains were either mouldy or extremely dusty and white all over, the room smelled bad and the housekeeper did not empty our bin in our room I had to go to reception for bin liners and remove it myself! Me and my partner were in Glasgow for a mini break as I am a full time carer and needed a break. However we ended up leaving early as we were not happy staying so our break was ruined. I have stayed at many Premier Inn hotels over the years and this was the worst hotel I have ever stayed in. Will never use Premier Inn again and will not be recommending to anyone else either.

Very helpful and welcoming staff. Very accommodating. The wait staff at breakfast was also really friendly and service was excellent. The rooms are typical of a premier inn, everything is clean and in working order but staff have been really great.

Great wee hotel , value for money , friendly staff , cosy rooms , beefeater restaurant on site , would definitely stay here again , rooms were warm in very cold weather , food at the beefeater was very good , the beds were very comfy , only good things to say about this hotel , very pleased with it