1-2 of
521
reviews
25 Sep 2025
Roger H
Muir of Ord, United Kingdom
"Not the usual Premier Inn standard"
This was some way off the usual good experience of a Premier Inn, with the main issue being that the place is somewhat rundown and unloved. As soon as you pull into the carpark you can see there’s a problem, with litter and rubbish everywhere and even dumped pallets (I counted at least three) on the edge of the parking spaces. I imagine the place hasn’t been visited by a landscaper for years, with dead plants and mud mixing with the litter. Once inside it’s only marginally better, with the general décor and rooms seriously needing refurbishment. On the plus side the receptionist was very friendly and helpful, and the pub and restaurant next door (also owned by Whitbread and essentially part of the hotel) was decent enough and the food and service very reasonable - in particular the breakfast which was very good.
13 Sep 2025
"First experience hopefully not last"
First time at this location and enjoyed every day . Particularly liked the automatic entrance doors great which is great of your loaded with shopping or disabled in anyway. Room was spacious and comfortable. Bed linen and bathroom towels very nice. plenty of room to stow toiletries and clothes in shelves and lockers. TV good size and received good reception. Plenty tea and coffee in room with more provided if needed at reception. Plenty of car spaces for parking FOC. As for meals - the Lee Burn next door was great offering special deals for guests. For example 2 course meal + drink of your choice + all you can eat for breakfast for £26.99. Finally all the staff from reception to room and restaurant were extremely polite and helpful. Definitely will return and recommend.
28 Aug 2025
Sherpa15789817004
Radcliffe, United Kingdom
"Good stay"
Arrived after 4pm and had to wait for bed to be made. Would have expected the room to be ready after such a long drive. Not sure why there is a desk but no chair. This has been the first time the floor has not creaked when walking on it. This has been a down point of this hotel. Both the Lee Burn restaurant and the hotel need to have a bit of attention. Dirty worn carpet in the restaurant makes it look grubby. Food for breakfast was delicious and there was plenty of options available. Staff in both the restaurant and hotel were very pleasant and helpful. I do think the staff cleaning and preparing the rooms are not given enough time to get them done.
26 Aug 2025
MrsMc15
Liverpool, United Kingdom
"Lovely staff, but room too hot and breakfast disappointing"
We recently stayed at Premier Inn Glasgow East Kilbride (Nerston Toll) and overall had a good experience. The staff were absolutely lovely, especially David – he was so helpful with our request for a cot, always cheerful, and took the time to have a chat with us. He really made our stay feel that bit more personal.
The room was clean and comfortable, but it was extremely hot (28 degrees all night) and unfortunately the fan didn’t do much to cool it down, which made it difficult to sleep.
Breakfast at the pub next door was a bit disappointing – the continental selection was very limited and while the cooked breakfast was made to order, everything was served just warm rather than hot, so it wasn’t as enjoyable as we’d hoped.
That said, the location was convenient, the check-in was easy, and the staff really did go the extra mile. With a few improvements to the cooling in the rooms and breakfast options, it would have been a 5-star stay
25 Aug 2025
Tagpinasao
Gloucester, United Kingdom
"Perhaps the worst Premier Inn?"
This is possibly the worst Premier Inn I've ever visited. Usually Premier Inn is a reliable chain of hotels but this was dreadful - dirty, scruffy - mould in the bathroom and curtains hanging off the rails, hung with too few hooks! The pub serving breakfast was understaffed and the breakfast was not up to the Premier Inn standard despite charging Premier Inn prices. Overall - dreadful.
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