Glasgow East Kilbride (Nerston Toll) hotel

Very poor stay at this hotel, we had a four day stay there and on the 3rd day of being there we asked for clean towels and a change of bedding which was still not done after asking, we were using wet towels after every shower and the usb in the room did not work we were left two tbags and two coffee sachets for the whole of the stay! Considering we paid £416 pound for three nights this is a rip off…..

Staying to watch commonwealth games and this wasn’t up to standard. Dark dingy room. No food available as restaurant closed early. No USB to charge phones. Bathroom dated, carpets old. Looked like an old travel lodge painted purple. What is happening to Premier inns

We stayed one night at this hotel yesterday. Initially, I was happy- we've stayed at Premier Inns from Thurso to Penzance, and they were all pretty much as per description, nothing dreadful or exceptional to warrant a review, but this hotel... The night before we stayed, the hotel emailed us to ask, at 9.20pm, if we really wanted an accessible room, as we'd booked months before; that should have given us an inkling of what awaited. The security door was permanently open- that's the secure door that separates the accommodation from the general reception. We received a metal key, not the plastic card used at every other Premier Inn at which we've stayed. The room was heated by a tiny heater. We adjusted the room temperature only to find it non- functional. For the bedroom and bathroom, it was just the small heater, in the corner by the window on the far wall from the bathroom. It was a cold night and a cold room. Too cold for me to shower. Not even a heated towel rail to help. The toilet didn't fully flush- the main push button was permanently pushed in. The bathroom tap gave a light spray of water- enough to moisten the hands but not for a running flow. We were going home and waited for home to complete our toilet.

Great stay, clean room, staff were yhe best part, very friendly, very helpful and went out of their way to help.

Possibly one of the worse premier inns that we have stopped in. Lip marks on the cup Usb plug hanging off the wall and didn't work. Some lights didn't work. Bath damaged. Soap dispenser rusty. Desk damaged. Due to being in a room on the front we had noise from visitors in/near carpark. And the worst annoying problem was a constant banging noise all night so we didn't sleep great. The 2 star review instead of 1 is because the staff were lovely and friendly.