Glasgow East Kilbride Central hotel

The staff are great, very friendly and welcoming However the breakfast was horrendous in the beefeater restaurant, so bad we requested a full refund for the food . the food was served cold and items on the plate were under cooked properly, the coffee machine served luke warm drinks. we had to leave the hotel to eat else where for breakfast

From the moment I arrived at Premier Inn East Kilbride Central, it was clear the hotel is going through a period of change and transition. You can see there’s a lot happening behind the scenes, and it’s obviously not an easy process to manage while still running day-to-day operations. That said, what stood out most was how well the team handled it. Despite the disruption, the welcome I received was genuinely excellent. Stuart and Jenna in particular were brilliant—approachable, professional, and clearly working hard to keep everything running smoothly. They didn’t just provide good service, they took the time to explain what was happening with the changes, which made me feel included rather than inconvenienced. It gave a real sense that the team care about the guest experience, even when things aren’t in a perfect, finished state. There was a real effort to keep things positive and engaging, and it worked. Instead of feeling like I was staying somewhere mid-renovation, it felt like I was getting a glimpse into something evolving. The atmosphere was still welcoming, the standards were still high, and the team made sure guests were looked after every step of the way. If anything, it’s made me more interested in coming back. You can see the potential in what’s being built, and after experiencing the level of service from Stuart and Jenna, I’d be genuinely excited to return and see the finished space.

Stayed for 2 nights in February 26. Arrived on Friday evening to be told no breakfast slots available on Saturday morning and only continental available on Sunday due to known staffing issues. Went to attached restaurant at 8pm Friday which was empty, then waited over half an hour to get a drink. The girls working behind the bar were very nice, but they said the restaurant was short staffed and therefore there was no food available. These staffing issues were known in advance, but the management hadn’t either sorted the issue or contacted guests to advise the service would be limited. The bar then closed at 9:30pm, again with no warning. We had a table booked on Saturday evening for a meal which we were told on Friday would be ok. We arrived back at the Premier Inn at 8pm to go for our meal, only to find out the bar and restaurant weren’t opening and therefore we had nowhere to eat as a group of 8 including two children. We ended up having to pay for taxis to another premier inn in the area to get food, which was very rushed and inconvenient. We would not have booked this premier inn if the facilities advertised weren’t available. The staff advised they were understaffed when we asked, and this was known in advance, but the management didn’t contact us in advance to give us the option of booking elsewhere or bringing food/drink with us. When we complained, we were told to contact customer service who were frankly totally unhelpful. The rooms are older for premier inns although the beds are comfy, but based on the service we received, I’d say stay somewhere else.

Not great. Arrived to a building site, skips, fencing and dust everywhere on our corridor.(Only told there was disruption a week before) Rooms are tatty and need updating. Told on arrival no food available and no hot breakfast the following day. Not great when we arrived with 2 young kids after a 3 hr journey straight from school and attending a gym comp at 9 the next day. Bar staff miserable and uninterested. Only 1 draft beer out of 3 and no coke. Told we could only stay 10 mins as they were shutting at 9. We did manage to get breakfast the 2nd morning, was nice and a nice lady serving.

This was our second stay at this Premier Inn. We returned here because it's ideally situated for our travel plans. Great value, excellent beds, very clean rooms. I'm a light sleeper and never had any problem with noise at night. The staff were always on hand and were very helpful when called upon. Excellent restaurant attached to the hotel.