Glasgow (Cumbernauld) hotel

Friendly staff, great service at reception, room clean and spacious. Great value for money, extended my stay without any issues at all. Room was quiet. Good Wifi service.

Made feel extremely welcome and valued upon my arrival from Lucy Anna

Really good hotel, reception staff Lucy was brilliant, really friendly and bubbly and no issue was a problem at all. Room was good, what you would expect from a premier inn! Shame the tv volume is limited to max 15 now but overall very good. Currently no restaurant at the hotel as they are undergoing an upgrade and refresh but you have fast food outlets like McDonald and Burger King next door, aswell as a big Asda

I don’t usually leave reviews, but I feel I have to this time. We are a family of four and had arrived back from Turkey that evening. We booked a room for one night simply to rest our heads before continuing our journey the following day. We checked in quite late, around 8:30–9:00 pm, and were understandably very tired. The first thing I noticed was that, when I opened one of the drawers, clothing had been left behind by the previous occupants — including children’s socks and underwear. I was also very concerned to notice a dried period-blood stain on the mattress protector. As it was late and we were exhausted, my husband suggested that we just leave it and get some sleep rather than complain at that time. The following morning, I informed the receptionist, who was very apologetic and clearly sorry about what had happened. When we checked out, I deliberately pulled the drawer open and left a note so the housekeeping team could see that the items had been left behind and clean it properly. I also pointed out the stained mattress protector. I understand that mistakes can happen, but finding someone else’s clothing and underwear in the room, along with a visible blood stain on the mattress protector, really made us question how thoroughly the room had been cleaned and checked before we arrived. For a family staying for just one night, especially after travelling, you expect the room to be clean and ready for the next guests. Unfortunately, this experience fell well below that expectation.

We often stay in Premier Inns and I always say they are my “ go to” in the UK as you know what you are getting. Unfortunately after we had booked the Cumbernauld Premier Inn, they e-mailed to say their bar and restaurant would be temporarily closed as they were making some improvements. This meant that instead of a full breakfast they would only be offering a complimentary takeaway breakfast of fruit, croissant and a hot drink. On arrival we were told the complimentary breakfast could be collected from the ( small) reception area. They did have a selection of cereals but no bowls just paper cups. The Premier Inn itself was clean and Beth, who checked us in, was helpful. It is however, in need of a refresh. There was only one towel in our room so I had to return to reception to ask for another one which Beth quickly provided. Sadly the room was very hot for sleeping and although we did not have air conditioning, there was a very noisy ceiling fan which continued all night. We still like Premier Inns but the hot room, lack of full breakfast and noisy fan has lowered our rating. We feel the lack of restaurant should have been made clear on the website at the time of booking.