Glasgow (Cumbernauld) hotel

Very good stay at the Premier Inn Cumbernauld. Staff are very friendly and helpful with the rooms being very clean. Very good breakfast, would recommend this hotel to anyone

I have never stayed in a Premier Inn before, but after seeing the adverts I thought I would break up my journey with a stay. Check in was fine, but when getting ready for bed, untucking the quilt the duvet was visible and was disgusting. It looked to be stained with faeces. I went to reception and the lady apologised and went to the room and said she would change the duvet. She did change the sheets but the duvet was replaced with an equally stained one. So it was not a restful night sleep as at this point it was so late I had to sleep without the duvet. I was due to stay there on the way back to break up my journey again, I had paid a non refundable rate, but decided to drive straight home. I couldn't face the thought of staying at this Premier Inn again.

Room was perfect. spotlessly clean and comfortable. Breakfast was freshly cooked to order and tssty, but for us it was the Staff that made our stay perfect. Reception, housekeeping and Restaurant,every person was super friendly and helpful.

This was stop 1 of 2 on our way from North Wales to Fort William, arriving at around 5pm. You know something is wrong when someone who had just arrived was checking out and receiving a refund, but that may have been another issue. On entering our family room there was a smell of damp, really unpleasant and the room was very hot, bearing in mind it wasn’t that warm outside. We had a chat with reception who kindly gave us a fan and fre-breezed the bedroom, it make make it somewhat better but not great and it was too late for us to cancel and find somewhere else to go. The restaurant that is attached. If you have a child you have to leave by 9:15pm Scottish law which needs communicating somewhere on the web site. Breakfast you know what you get with a PI. But again it was chaos, not the fault of the staff at all but only 2 people servicing the whole restaurant, not good enough, Whitbread make more than enough to employ sufficient staff. Not what I expected from a PI and we’ve stayed in a shed load as a single, couple and family. Disappointed - but not the fault of the staff they’re just making the best of a poor situation

The staff were lovely, so helpful, went above and beyond to be helpful in every way, especially the manager, Iain Woolley, who even kept extra large cool blocks in the freezer overnight for us. A great stay altogether! Thank you and we will definitely be back!