Glasgow City Centre South hotel

Location good 👍 Atmosphere ok Room good (was put in a disabled room?) Value unknown (company booked) Cleanliness good 👍 Noise level (ground floor next to main road) bad . Service terrible (booked restaurant for 17:45 sat down got served with drink and ordered meal (main only) in first 10 minutes 👍 meal arrived 1 hour later 😡 Staff average at best.

Hotel in a good location- close to subway and bus stops. Plenty of activities in and around the city centre. Co op shop 5 minute walk away . Hotel and rooms spotless. Just wish had more space to store/ hang clothes but that is only a minor issue.

Staff member Arthur kindly saved the day by finding my car keys that had dropped unknowingly in the restaurant. Can’t thank his service enough.

Overall, we had a pleasant stay at this hotel. The location is good for exploring Glasgow and was a great base for our visit. The hotel itself was clean, well maintained, and our room was in good condition. The room was exceptionally warm during our stay, although this coincided with a heatwave and our south facing room undoubtedly contributed to this. The staff generally provided good service throughout our stay. It was apparent that some team members were newer to their roles, which unfortunately resulted in us being charged twice for Wi-Fi. However, when this was raised the following day, the issue was dealt with promptly and the duplicate charge was refunded without any problems. That said, the quality of the upgraded Wi-Fi service was disappointing given that it was a paid-for enhancement. The food quality was very good, and service was generally efficient and friendly. Unfortunately, on one evening we waited over two hours for our meal to arrive after placing our order. When we politely queried the delay, the staff member who responded was unexpectedly rude, which was disappointing. We raised the matter with management the following day, and they dealt with it professionally. They reviewed the situation, explained that the delay was due to staffing shortages, apologised sincerely, and offered a complimentary alcoholic drink the following evening. Service subsequently returned to the good standard we had experienced for the rest of our stay. While there were some issues during our visit, particularly regarding Wi-Fi, parking costs, and the isolated dining experience, these were largely addressed appropriately by management. One other point worth noting is that the hotel parking, even with the QR code discount offered by the hotel, is still very expensive for what is provided. Overall, a good hotel in a great location with clean facilities, good food, and staff who, in the main, were friendly and helpful. With some improvements to parking value and Wi-Fi quality, our experience would have been significantly better. I would consider staying again here when visiting Glasgow.

Had a great stay here. The rooms are very comfortable. Busy wee hotel. Karen was very helpful at check in and again when we needed directions later on. Great value hotel.