Glasgow City Centre South hotel

Overall, we had a pleasant stay at this hotel. The location is good for exploring Glasgow and was a great base for our visit. The hotel itself was clean, well maintained, and our room was in good condition. The room was exceptionally warm during our stay, although this coincided with a heatwave and our south facing room undoubtedly contributed to this. The staff generally provided good service throughout our stay. It was apparent that some team members were newer to their roles, which unfortunately resulted in us being charged twice for Wi-Fi. However, when this was raised the following day, the issue was dealt with promptly and the duplicate charge was refunded without any problems. That said, the quality of the upgraded Wi-Fi service was disappointing given that it was a paid-for enhancement. The food quality was very good, and service was generally efficient and friendly. Unfortunately, on one evening we waited over two hours for our meal to arrive after placing our order. When we politely queried the delay, the staff member who responded was unexpectedly rude, which was disappointing. We raised the matter with management the following day, and they dealt with it professionally. They reviewed the situation, explained that the delay was due to staffing shortages, apologised sincerely, and offered a complimentary alcoholic drink the following evening. Service subsequently returned to the good standard we had experienced for the rest of our stay. While there were some issues during our visit, particularly regarding Wi-Fi, parking costs, and the isolated dining experience, these were largely addressed appropriately by management. One other point worth noting is that the hotel parking, even with the QR code discount offered by the hotel, is still very expensive for what is provided. Overall, a good hotel in a great location with clean facilities, good food, and staff who, in the main, were friendly and helpful. With some improvements to parking value and Wi-Fi quality, our experience would have been significantly better. I would consider staying again here when visiting Glasgow.

Had a great stay here. The rooms are very comfortable. Busy wee hotel. Karen was very helpful at check in and again when we needed directions later on. Great value hotel.

To start with, having to pay for parking was pretty disgraceful and profiteering especially for those who may have mobility issues. Secondly the room cost was high, we had to pay for breakfast and high cost beveridges at the bar which again points to profiteering. The bar was well stocked but had run out of a number and variety of brands. Front of house staff were extremely helpful, generous and accomodating but were clearly hampered and run off their feet through understaffing (one minute they were behind the desk, the next minute the same person was pulling pints!) and I severely doubt they were able to access breaks as there were only 2 people covering these facilities. It was a bit amateurish and a touch Fawlty Towers. Really poor show

Great holiday for being close to the centre and not far away for concerts etc. Don’t usually go for a premier plus room but we felt it was worth while this time (rooms on top floor too)

For a first time visit to Scotland, Premier Inn was perfect for us. Clean and comfortable room, convenient location, and helpful staff. This Premier Inn on Ballater has a Coop around the corner for snacks and a local sim card, and a great late night pizza place (Bravo) and convenient bus stop (Citizens Theatre) one block over. Would definitely stay here again.