Glasgow City Centre (George Square) hotel

After my first experience at a Premier Inn, at Chorley in Lancashire, where, even though I'd paid in advance for two nights' B&B, I walked out, not to return, due to the staff's excessive rudeness, this branch was, on the whole, very pleasant and welcoming. I'd requested a quiet room - I got it. My room was clean and comfortable. I had a lovely, relaxing bath, and a good night's sleep in the very comfortable bed. The breakfast, although a bit of a bunfight, was delicious, and I left today with an improved view of the Premier Inn chain. Perhaps the rudeness only occurs at the Chorley branch.... The hotel isn't very close to George Square, so for someone with mobility issues, you may prefer to look for something a bit more central. The staff, by the way, were charming, but they nearly always are in Scotland. I would definitely stay here again.

The customer service from staff at the hotel is amazing, in particular Colin. I phoned in advance of my trip to request a quieter room and Colin went out of his way to accommodate this. When I arrived to check in he remembered my name and the purpose of my visit and even the fact my son and husband would be visiting later in the week. This level of service continued throughout my stay, with Colin even asking if my family had enjoyed their visit when I next spoke to him several days later at the end of the trip. The hotel location is also excellent and very easy to reach from Glasgow Queen Street Station. Whilst this was a business trip for me I would definitely choose this hotel next time I am in Glasgow for leisure, based on the extremely high level of customer service from staff. Thank you Premier Inn George Square!

Good location but rather run down. On arrival one of the three self service check in machines was malfunctioning but staff just looked on from behind the bar area at the ever increasing queue of guests waiting to check in. My room overlooked a multi story car park across the road and was rather run down. Window was suspiciously wide open when I got there as though trying to clear the air from a previous occupant. Bed was comfy but the bathroom and decor needs some attention. Breakfast was usual premier inn standard - although the ‘system’ of reserving your table by putting your menu on it when you go to the buffet did not work at all - I came back to my table to find someone else’s bag and coat on one of the chairs, and another menu on top of the one I had left there!

Good location easy to find and easy for the bus station. The room was clean and cooled down quickly once heat was off. The bathroom was great the bath was amazing plenty of hot water. Was a little noisy in the morning but a part from that no noise. The service was a little slow at times but ok. Breakfast was good loved their menu for gluten free options but cpuld have been faster to bring toast out was sat awhile before it came out.

Over all not a bad experience. Was unaware ahead of time that it is a self serve establishment. Kiosk, not personal check in. Learned after checking in that fridges and microwaves are only available to premium guests . Rooms been attended to , bed making, fresh towels , rubbish bins emptying etc are upon request only. Otherwise you collect your towels at the bar , fill your own toilet paper dispenser after collecting your refill from the bar and place your garbage outside your door for pick up. Unless you request room care the night before . This is not advertised on the website. We had very heavy pieces of luggage that were difficult to lift up the front steps of the hotel. Later we noticed a lift attached to the outside of the building. We asked about use of the lift upon “ self check out “ and were told the lift was there for clients with disabilities, not heavy cases. Liam , the staff was then informed by myself that not all disabilities are visible and suggested he offer suggestions or help rather than dismissing the request so abruptly . Liam then offered instructions on how to use the lift but with a reminder that it wasn’t there for just anyone just because their case was too heavy to carry down the 7 steps to meet the sidewalk . I felt his hospitality code of conduct was less than adequate from service staff dealing in making clients stay as comfortable and welcoming as possible . I wanted to approach the service staff behind the bar for assistance but was rudely approached by a staff member stopping me from entering that area as breakfast was being served at that time. She demanded my room number to check her list to see if I had paid for the breakfast. I tried to explain that I was not having breakfast but was seeking information from the desk service staff that work behind the bar. She again stepped in front of my path demanding my room number . She was quite abrupt . A staff member, Dylan informed us that we should not use a taxi, use his friend that will charge us less than a taxi. We did agree to that , his price was not any cheaper than the taxi anyway, but he failed to show to pick us up leaving us scrambling for a taxi very last minute . I feel like with better service and better service staff, it’s a great place to stay .