Dumbarton/Loch Lomond hotel

I would advise if you have to report any issues at this Premier Inn to take a phone with you and record the conversation with reception staff for future reference, because they lie to you about sorting problems and when you complain they lie to their guest relations. I reported 2 issues several times over a 4 night stay and came up against a full denial of any reports being made. I am fairly certain that the maintenance man is a figment of someone's imagination. We have stayed here before and had a good stay but it has certainly gone downhill, no USB sockets, very dated electrics. We were looking forward to eating in the pub attached only to find there was a pokey little "school cafeteria" style room that was full and noisy so we went out to eat instead. On the day we checked out, I handed over our room keys and there was no "Hope you had a nice stay" just a half hearted "bye" as we walked out the door. As the advert says "Better get a Travelodge."

Well, what can I say. This certainly has to be one of the worse Premier Inn's that I have ever stayed in. The reception staff at check-in, if they are there, are unhelpful and brusque, the breakfast is a disaster and the room 'Tidy up' is hit and miss. Breakfast here is stressful. Always have to ask for things to be filled up, most of what they advertise isn't on show, constantly running out of things, chef and staff with attitude and extremely dirty tables at peak times, only cleaned when required. Asked for an extra hand towel because for some reason a twin bedded room comes with two bath towels and one hand towel. Can't understand the logic for that. Asked for an extra one for the following day, told it wouldn't be a problem but it never did show up. I gave up in the end. Stayed here about 6 yrs ago, and it was a really nice and well run place, so much so came back. Each subsequent year it has deteriorated. Definitely won't be going back....ever. Premier Inn used to be a good go to budget hotel. Now they are extremely pricey in terms of what they provide. Will now go to the Holiday Inn, better service, friendly staff and an excellent breakfast!

The usual Premier Inn review. Nice room, cool, reasonably clean. Nice and quiet. What was off putting was the next door eatery normally associated with the Premier Inn was closed. Leaving us with a sense of not being able to eat. This venue had converted part of the downstairs into a little cantine/mini bar. Odd, efficient, but lacked space to sit back in a comfortable bar environment and unwind. We had to eat and vacate. Food was average for the price.

Absolutely fantastic staff, we traveled for a skate competition and the staff were so lovely and really made our trip even more enjoyable. Fantastic place! Fantastic staff

When we arrived after a long journey we where welcomed at check in and young women explained about eating etc , we stayed in accessible room as it was a late booking , the room was spotless and the bed was amazing, The trouble we had for a four night stay we had about one night sleep due to people banging the doors , people above us running or jumping and kids in corridor running to room to room from 10 to about 5 in morning, this was reported at the time to no no avail The free WIFI is shocking in this day , so paid to upgrade to quicker and fastest WiFi to no avail, many people complained about this reply was to contact Virgin