Livingston (M8, Jct3) hotel

Arrived Friday 18th to be informed the kitchen was closed and I had been apparently sent an email but I certainly had not !! Went up to room and it was absolutely freezing, warmed up eventually, bathroom remained cold, the room was very tired fitting with the rest of the place unfortunately, the toilet was discoloured and horrible smell when running water in the sink, pubic hair in the bath and plug didn’t stay in, cobwebs on light nearest the window,, absolutely no pictures on walls, bed we just rolled into each other so not comfortable, corridor floors were very creaky so heard all movement, we were on the second floor and outer lift doors looked dirty and window sill in stair well was filthy, not sure what kind of guests they are trying to attract but we certainly won’t be returning, expecting people to stay in this is not acceptable, place needs closed and brought up to standard, would not recommend !

A very tired hotel, when arrived were informed that the restaurant was closed until further notice even though i had had an email confirming the restaurant would be open the day before. no information of any alternative restaurants locally other guests were not impressed. The hotel could do with being closed and having a total refit, other Budget (and we use the term Budget very very loosely) have invested in their brand, shame Whitbread's have not with Premier Inn

What a shame! Always been a Big fan of the Purple Palace but not this 1 Obviously the Beefeater all closed is not great as you are a £10 taxi into the town But reception staff not very enthusiastic your a man in your 60’s off course your on the 3 floor no lifts Menus still in the rooms “here’s what you could’ve had The shower if that is what it is has no power so not great Turns out the sign you hang on your door is not going to get your room cleaned or fresh towels, housekeeping only do rooms that have informed reception as the receptionist who on their way to a fag break (while out there they could empty the overflowing bins) told me in a “you should know this” attitude So I will ask my company not to book this one again there are better examples of what a good Premier Inn looks like This one like me are just tiered

The inn itself is fine!!!! The food was shocking - service fine but foot was over an hour and half wait, and it was cold!!! We were not the only people complaining…. Many walked out!!! Shocking !!!!

I stayed at the Livingston branch August 29th 2026 and really wasn’t happy with the stay. No one was on reception to discuss in the morning and I emailed Premier Inn to complain - 10 days later still no reply. Issues are as follow: - 1): Noisy guests at 1am shouting in the corridor around 1am. When I opened the door to ask them to keep the noise down I was swore at and intimidated. 2): Large coach parked outside in the rear carpark (lots of rooms facing this carpark) who starts his engine at 07:25 on a Sunday morning and sits with the loud engine running for 20 minutes causing extreme noise and waking up guests. 3): There is mold in room 101 on the ceiling and obvious at that so clearly not managed by the hotel or cleaners. I am asthmatic and only realized this morning when I woke up that I have been sleeping in a moldy room. 4): Elevators not working so having to carry heavy bags & belongings up & down 2 flights of stairs isn’t ideal. You really need to work on managing noise from guests, especially those clearly under the influence of alcohol and ensure coach drivers only start their engines when necessary or about to depart the car park. More importantly, you need to ensure guests are not sleeping in moldy rooms! Zero point in contacting Premier Inn who just ignore emails. Staff nowhere to be seen at check out.