hub by Premier Inn Edinburgh Royal Mile hotel

The room was basic. Bed was comfortable. Bathroom wasn’t much to be desired. We had upgraded the room from the cheaper option so we had a bit more space. Bathroom needed a good clean. I am unsure who designed the rooms because there was no privacy in the bathroom at all. Glass door with 1/2 inch gap that you could see through and the mirror placed right in front so you could see the person on the toilet from the bed. The glass was only half frosted. So you could see heads. Me and my friend stayed there and I still don’t think I would have felt comfortable with my husband there let alone a friend. It made using the facilities difficult. The lights/ dimmers didn’t work. It was all or nothing. The air con constantly sounded like bubbling water. Booked for 2 adults and only had one towel and one pillow so we had to go and ask for more We stayed for 4 nights and there was no cleaning done at all. We asked on day 3 after our second night of the room could be cleaned. Mainly the bin emptied as there was only a small bin in the bathroom. Unfortunately that didn’t happen. Last day I went for a coffee at 5:30 am as I was leaving early and the milk was left in the bottle on the counter all warm as it was really hot! The milk had curdled but there was nobody around to ask for fresh milk. Also bit of a pain having to go down for a brew because there are no facilities in the room.

Service was non existent , very much left to your own devices . We had 1 towel for 2 people for 2 nights and tried to find someone but to no avail . No option to contact reception and no one was there at any time we were there . Location good but disappointing as the premier inn could do better

Budget for a reason, small room but fine for what we needed. Great location for both old and new town. I parked outside no issues (free with blue badge) Room has decent sized bed, bathroom and a TV. View from our window wasn't great but did let in plenty of natural light. Storage OK providing you don't need much hanging space, probably only 3 coat hangers in the room. Some concern about cleanliness, particularly the bathroom and extractor fan, mold and dust present.

We attended the hub by premier inn over the weekend for our visit to the royal highland show. The first impressions when entering the reception and bar area were positive. Once we got our room key to drop our bags off we learnt that the blind was broken. The blind was left in a pile on the floor, which obviously not reported by house keeping while cleaning the room. We were promised by reception that the blind would either be fixed or the window covered by the time we got back so we would not get woken in the morning with the sun shining in. We were then told we would get a different room the following day due to us being out the whole day. We were fine with this. We then returned to the hotel room later that day to discover the blind had not been touched at all. The following morning I spoke with the same receptionist mentioning that I was very disappointed as the blind had not moved since the morning previous and the light woke us up extremely early. He went on to explain that we booked in to a standard room and there weren’t any standard rooms for us to move into. I then went on to advise that surely if the blind was broken in our room before us entering that we should be moved room regardless of the type of room. He agreed and we arranged to move rooms later that evening. I was extremely disappointed with the service and the lack of sympathy in this situation considering the price we had paid for our room. The cleanliness of the rooms could also be improved. The shower its self needs a deep clean. And it was the same in both rooms!

The staff is pleasant and the food is great. However, my room had constant loud water noises due to awful sound proofing of the pipe and wall. My assumption is that the main drain ran through my bathroom and whenever someone above me used their sink, shower, or toilet, I would hear the water rushing and gurgling down the pipe at a very loud volume, keeping me up all night.