Edinburgh East hotel

Previous to staying here, I had thought of Premier Inns as giving a basic level of comfort and cleanliness, but this one was a disappointment. On the plus side: the bed was comfortable and clean, and there was hot water for the shower. Parking was fairly cheap (especially for Edinburgh) and the location felt safe. On the down side: room was damp with mouldy patches on wall and around the window. Battered furniture. Walls very thin and noise from neighbours heard throughout the night and morning. Carpet felt unclean and grubby. Public areas of the building were shabby and unwelcoming. We didn't try the breakfast - sounds like a good choice from reading other reviews.

Honestly the worst experience I’ve had at a premier inn. You don’t expect glitz and glamour staying at a premier inn, but you do expect at least some standard of hospitality and cleanliness. All staff we had any interaction with (bar one lovely lady on reception the night of Halloween) were incredibly rude, disinterested and unwelcoming. Our bedroom was evidently not properly cleaned before our stay with shards of glass being left on the floor (not made by us), the bathroom was filthy, no toilet paper, ceiling and shower cubicle absolutely caked in mould with the ceiling falling into despair. I’m not usually one to complain, but for the price of this premier inn, I really didn’t expect to feel dirtier after taking my shower than before I entered. The corridors also had a very weird, very gone-off-food smell to them, really unsettling. Most inviting, disappointing stay I’ve had.

Hotel is pretty tired and dated, and could do with some care and attention, and tidiness/cleanliness could do with improving. For a budget/cheap option, does what it needs to for a place to rest your head. Bed was comfy, but some bedding was stained/not clean. Would consider other options next time. The Premier Inn staff seemed friendly and attentive (despite clear lack of communication between themselves and the Beefeater attached). The Beefeater is another story. Despite having booked a breakfast sitting the night before, and not paid in advance (as we were told to do the previous evening), turned up in the morning to find no booking, to be told that we couldn't book breakfast so late, and we couldn't pay in the morning. It transpires you can book and pay in the morning (at least when they dont communicate the booking), its just that they'd rather not have the hassle... Once we got over that hurdle, the experience continued... I will offer the two staff some leeway in that they seemed to be manning the breakfast service themselves, but the customer service was largely non-existent. Staff were generally abrupt, dismissive and rude, like we were forcing them to offer a breakfast service. A number of (already limited) breakfast items were not available, and my own order was wrong. Food was poorly cooked and pretty cold. The actual 'restaurant' is absolutely grotty, with broken booths, grimey carpets, and didnt look like it'd been given any love for a number of years. This restaurant is definitely a stain on the usually-reliable (albeit no frills) offering from a Premier Inn collaboration, which has dragged the hotel review down.

We were already familiar with the location, so no issues there. However, this stay has unfortunately made me reconsider using Premier Inn for future bookings. My experience was far below the standard I've come to expect. The staff, particularly in the restaurant, were unfriendly and, at times, rude. Our room was also not up to standard. We found spider webs near the window under the curtain, and the carpet was visibly dirty. The bathroom bin had no liner. Additionally, the toilet tissue was only about 20% full when we arrived, which is just not acceptable. To add to the discomfort, the bin collection happened around 7 AM, with the bins placed directly behind our room. This made for a very noisy early morning. The breakfast experience was the worst part of our stay. We had booked for two nights, and our package included an 'unlimited cooked breakfast,' which was supposed to be a buffet-style service from 7 to 11 AM. However, there was no buffet in sight. Instead, we were forced to choose a time to have breakfast, which was incredibly inconvenient. On the first day, we had to order our food and wait a long time for it to be served. Some items weren’t available, and the food we did receive was cold. When we ordered a second portion, the staff's attitude was unprofessional, with rude and dismissive behavior. To make matters worse, on the second day, we were informed our entrance to the restaurant that there was no cooked breakfast available at all. This was particularly frustrating as we were traveling with four children, and finding an alternative was a huge inconvenience. The hotel did offer a full refund for the breakfast, but despite this promise, after 2 days, we have yet to receive any communication or refund confirmation. Overall, I highly recommend avoiding this location, especially if you are traveling with family. It was a disappointing experience that has made me rethink my choice of hotel chains.

I didn't have high expectations, but I was very impressed with the way the hotel worked and especially how human and normal the staff were. I love meeting real people. The room was perfectly adequate for my needs and the bed was very very comfortable. The breakfast was excellent of outstanding note the black pudding, apparently it's McSweens, the sausages, and the coffee. The hash browns were also very noteworthy. Yes I enjoyed it. I know its an English company but if you are going to provide such a good breakfast in Scotland put haggis on the menu please.