Edinburgh East hotel

Good price and friendly staff! The room was quiet clean.. a little bit of dust here and there but nothing too bad. The experience could be perfect if the mattress was not in so bad condition (could feel the springs on my body) and the shared parts of the hotel were renovated. The bad smell at first floor is too much!! Floor carpeting need to be renovated or cleaned.

Having arrived early (2:30 for a 3:00 check in) we went to reception to see if they had a bag drop, starting the conversation with the receptionist " I know we are early but" i didn't get the bag drop question out before I was told early check in was £15, we walked away and went to the bar where we were served by a very hard working and pleasant female bar tender. We had our drinks and returned to check in, where miss congeniality had not thawed on degree, we got to our room dropped our bags and went straight out to the event we were there to attend. On our return later that night we had a proper look at the £276 a night room ( inflated price due to the Edinburgh Fringe / tattoo and AC DC at Murrayfield) but none the less a £276 small cramp dark and very very noisy room, Room 4 is just across from reception and just outside the window is the air con unit to cool the beers for the bar, window closed even stuffier room, window open like sleeping in a badly maintained motorboat engine. Breakfast was good, well cooked and pleasant staff, on checkout we had found on hanger with the cross strut missing, exposing two rather sharp fixing pins, I took it to reception to report it for replacement and not to leave it for someone to cut themselves on, I started to explain to the same receptionist from the preceding day only to get the same attitude, I am sure she said I'd broken it but at this point I had already placed the hanger on reception desk, deposited my room card and turned to leave, hopefully never to return.

Stayed with 2 children under 2 and have to say the whole stay was amazing. The staff are absolutely amazing - couldn’t do more to help, from reception to the restaurant. Room was very clean and spacious that comfortably fit 2 travel cots. 1000% recommend

Good budget option for the festival. Well connected by regular buses. Good restaurant connected - we availed of a deal for 2 course evening meal and a drink and breakfast the next day. The downsides - staff are constantly overstretched. The staff were generally friendly and helpful, but they seemed the whole duration of the stay to be in need of at least one more chef in the kitchen, waiter on the tables, or in reception. We found food good, but when availing of rhe 2 courses and a drink offer, we were told one of our mains was not available after the starter was served. At breakfast, poached eggs were off because the only chef on had experienced a steam burn and couldnt cook them. A poor parting experience that I think could have been avoided was when swinging by the hotel on our last day to pick up bags en route to the airport we had to wait on a tour of 20 or more tourists get checked in before the girl on reception could take 10 seconds to pass out 2 bags from the left luggage in the next room (ours were the only bags there). Finally - rooms dont have air con so in the summer do bear this in mind as most premier inns do have this.

The ceiling light wasn't working; one didn't work and the other worked intermittently. The extractor fan in the bathroom was broken. The towel rack in the bathroom was rusty. Breakfast (for 10 people) could only be booked for 10:00 AM, and we were asked to leave by 10:30 AM. However, by 10:15 AM, the buffet was almost empty. A very disappointing experience this time, which is not something we're used to from Premier Inns.