Edinburgh City Centre (Waverley) hotel

The hotel was in an excellent location, close to the train station and near to lots of restaurants, shops and attractions. The room was clean, the bed was comfortable and the staff were both friendly and helpful. Would definitely stay here again.

An excellent hotel in a perfect location, ideal for exploring the city. The rooms were spacious and modern, with exceptionally comfortable beds and large, well-appointed bathrooms. Breakfasts were fresh and delicious, with excellent coffee and a generous all-you-can -eat selection. The entire reception team was friendly, professional and always eager to assist. Special thanks to Helen, who was remarkably helpful and attentive in the restaurant during breakfast. Stylish décor, outstanding service and a welcoming atmosphere made this a truly enjoyable stay. Highly recommended.

Location was stellar. We had a Family room and the pull out was perfect for our daughter. Beds were firm but comfortable. Our window faced an interior court yard and it was quiet. The Air Conditioner seemed to reset itself after a couple hours which wasn't great in the heat wave. But the room was comfortable and prices for drinks at the bar were reasonable. There is no housekeeping so you have to ask for what you need at the front desk, which we found difficult to get anyone to be there. we would ring the bell on the counter and no one would come. Good budget hotel. Would have liked a safe, toiletries and maybe a fridge in the room.

Great location to see the tourists sites. Street building works going on at present did not interfere with us and when finished Rose St will provide even more shops etc. Also trams were not running as Princes St had suffered a fire. Room was adequate and clean. Further supplys of coffee, tea etc were available at reception. Breakfast was busy and the pastry side needed to keep being replemished. Most mornings it was done straight away if gone unoticed and you had to ask for anything. All staff were very polite and helpful. Would stay there again. Shout out to Helen in the restaurant

It is obvious that management at this hotel doesn't care beyond getting paid and that this flowed down to the staff. There was no advance warning by e-mail or website that the hotel was not vehicular accessible and that you had to park 30 minutes' walk away in a public carpark, then lug yourself and your luggage all the way back to the hotel. Upon arriving at reception, a young lady appeared to assist with the automated check-in system. as we headed to our room, we could visibly see dirt build in the lift and corridors. Once in the room, it got worse with mold in the shower, dirt in the corners, trash in the windowsill cavity. We had booked for 2 and found only 1 towel. Back to reception. That night, sat down to watch television but the remote did not work. Back to reception for batteries, no luck. And all of this for £349, it was barely better than sleeping on the street. Next day, we checked out and had to drag everything across town again to the parking lot. The parking discount that we were promised did not exist. Just the perfect end to an extremely disappoint and costly stay. We would suggest that anyone considering this hotel definitely look elsewhere as this hotel is a disgrace to the brand and to Edinburgh.