Edinburgh City Centre (Waverley) hotel

Great location. Rooms very clean. Our room looked out onto the castle. Lovely staff. All in all a great stay. Would definitely return.

Brilliant experience at this Premier Inn in Edinburgh. We got checked in ahead of the usual 3pm as our room was ready. Plenty lifts up to the rooms which was adequate for the 2 of us. Room was clean and tidy and was very quiet. Bed and pillows were comfortable infact was best night sleep I've had in ages. We did the meal deal and dinner was good and plentiful also the breakfast with the cooked food cooked freshly. Staff all polite and helpful.

We normally book premium rooms when staying at a premier inn, however on this occasion we had a standard room. It was clean and spacious and as usual pretty comfortable. Premiere inn are saving money by not providing glasses in the bathroom, using cheap single tissue dispenser instead of toilet rolls and only providing 1 hand towel for 2 people. As usual no toilet brush is available. The hotel is in an excellent location and although in a busy area was very quiet inside. We had booked an early check in and the auto check in wasn’t working. We had to wai at least 10 minutes for a staff member to check us in and he wasn’t vey friendly or speedy.

Our stay here was fine until we came to leave when utterly chaos and an unacceptable and dangerous level of (non) service applied. The hotel is very well located on Rose Street about a 5-10 minute walk from Waverley station and is, as are all Premier Inns, clean, comfy, quiet and welcoming. Our room was great and comfy with all the amenities we wanted for a 2 night stay. We chose not to have the room cleaned during our stay but the room was very clean and stocked on our arrival. Breakfast was good, taken in the on site restaurant and bar and good value. There were some very short waits for hot items but all was good. Overall I would give the hotel a 3-4 star review based on that experiencewere it not for the ending as now outlined. Then the chaos! Shortly before we were due to leave there was a genuine fire alarm. No one from the hotel provided any support at all and no one seemed to be in control of the incident. A fellow guest, with severe walking difficulties, was left to be helped by fellow guests on the stairs then no one identified themselves as being a fire Marshall once outside. Equally no one seemed to know what to do when we said we were leaving. Unacceptable all round and unsafe.

Nothing wrong with this place, great location, room clean and comfortable, friendly staff. The cleaners don’t come in your room, unless you ask. We needed bins emptied and toilet paper and a fresh towel, we asked the nice young man who was cleaning and he did it straight away. All you need to do is speak up. Breakfast was nice, good choice and as much as you want. Tea, coffee, milk for your room available near reception to get when you want. Perfect for a short break and would stay again.👍