Edinburgh City Centre (Waverley) hotel

We paid £252 for a room that was not clean. Also it was a room with a view that was questionable- not sure what we were mean to be looking at but if you lay flat against the wall you could see part of the castle!. The room had not been vacuumed and we found an empty pillow bag under the bed which made us question if they were even clean pillows. There was also a dirty glass mug under the bed. The spare pillow bag that’s meant to be sealed for hygiene was open with evidence of used pillows inside. The food was awful and overpriced. The waiter did not understand English very well so we gave up trying to book breakfast and went elsewhere. A bit of a shambles and a complete rip off. I expected a much cleaner room for the price paid and not what I expected if a premier inn.

Stayed here for 5 nights. Very good location near the station, tram and not far from tourist places. Unfortunately I didn't get any names of staff but the woman we checked in with was great,(I think she was management as she had a blazer on) we got in later than we expected due to the storm so was able to just book dinner in the restaurant. Room was clean, no complaints apart from one towel which we grabbed after dinner from reception. Breakfast was good, very busy and only 2 staff on clearing tables, refilling everything and restaurant and hotel reception. Food was standard premier inn brekkie,all good. Chef was polite and always said good morning and asked what we were up to that day. The only real little downside of our visit is we booked a room clean half way through,this wasn't done. Reception gave us new towels and toilet roll when we complained as it was too late for cleaning.

Great location, very convenient for exploring Edinburgh, and the room was spacious, clean and really comfortable. The bed was comfortable and we had a very pleasant stay overall. The staff were friendly, attentive and always on hand to help. Check-out was quick and easy, and the breakfast process was also very straightforward. There are just a few things that could be improved. One of the self check-in machines wasn’t working, but there was no sign to indicate this, which caused some unnecessary confusion. Breakfast also felt quite expensive for what was offered, and although vegan options were available, we had to wait quite a while for them to be prepared. Overall, a very comfortable stay in an excellent location, with lovely and helpful staff. With a few small improvements, the experience would be even better.

We stayed here as a group of 6 for my son’s 30th Birthday. We were made so welcome by the member of staff who checked us in (not sure of his name but he was wearing tartan trousers!) Once we had all checked in my son was given a birthday gift which was a lovely touch. We could not fault this hotel it’s in a prime location for the landmarks, pubs and restaurants, there was a good choice at breakfast, and all staff are all very friendly and helpful. Thank you!

Great location being next to Waverley station Staff were friendly and attentive during breakfast and dinner. Room very clean