Edinburgh City Centre Royal Mile hotel

Stayed and enjoyed staying in lots of different Premier Inns up and down the country, latest stay was a huge disappointment. Edinburgh (Royal Mile) - LOTS of mould in bathroom, extractor fan found to be really dirty (might be issue with mould problem), only 1 towel for 2 occupants, 2 big holes in newly sourced towel, toilet roll dispenser empty, large stain on chair, paint flaking from bathroom ceiling / skirting boards. Hairs on bathroom walls. Seems like cleaner only empty bin and made bed during service of room. Breakfast very average, Luke warm coffee and stale pancakes. Certainly wouldn’t stay again.

Great service from Susie the hotel manager, thank you! We were very well looked after. The hotel is in a great location close to Waverley station and the Royal Mile. Comfy beds as always at a Premier Inn.

Location: spot on, perfect. The room was also good . We had the Premier Plus Double room. Nice bathroom area, excellent bed, wifi was good and silent in the nights. No complaints there. Experience with the staff was a bit different. They didn't seem interested in their job. When commenting on 2 different music types being played at the same time during breakfast, just got a reply: yea the cooking-area has it's own music on. Yea, I figured that out myself but was hoping for a solution.

Location was great and breakfast was good enough for this kind of hotel. However, several things made the experience quite bad : - Personnel is overall non-welcoming, cold, sometimes impolite (do not say hi while weirdly looking at you passing by them, do not smile...) - Reception desk was empty pretty much everytime we needed something and the call buttons do not work, so you always have to wait for someone to pass by (roughly 10 minutes in average) - No room cleaning by default so you have to ask for anything : bodywash top-up, toilet paper, new towels... it's said to be for ecological reasons while obviously for economical ones as making a bed + vacum cleaning pretty much only cost working time, and an empty bottle of bodywash will have to be refilled eventually... would be acceptable if the hotel was low-cost and if there were people keeping the reception desk... which is unfortunately rare - Standard Wi-Fi is pretty bad, and I don't understand how making a paying "Premium Wi-Fi" is still a thing in a 2025 hotel when even airlines manage to go to free unlimited Wi-Fi - A/C has erratic functioning. Control panel is pretty easy to use however the actual system does not react instantly, like if it couldnt be operated at certain times independently if you are in the room or not - Low cost bathroom with only fixed shower heads (for boarding military school nostalgics), no towel hanger near the bathtub (except the one inside the bathtub itself which obviously get your towel all wet...) Basically, a low-cost hotel for twice the price as title says

Stayed on 4th floor with view over Waverley station. Nice and quiet. WiFi fiddly - best to turn off mobile data in order to stay connected. Room looking a little tired - leather on headboard and swivel chair fraying. Grouting on bathroom floor very amateurish. Biggest issue was the breakfast chef who refused to do poached eggs, even though the machinery was now working after apparently being out of action for 2 days. He also had a penchant for playing rap music so loud it competed with the ambient music playing in the dining area. Other staff were great (including the other chef (chinese?) who was very helpful. Apart from this the dining experience and the experience generally was OK. It's really the position of the hotel that sells it though.