Edinburgh City Centre Royal Mile hotel

Good location but really overpriced for the facilities provided. It was clean and very basic. A budget hotel but luxury room pricing.

Great location, clean and just what you'd expect from a Premier Inn...but wow, the staff are the rudest I've ever known. Check in was a drama when collecting stored bags, the guy threw other bags and backpacks around to get to my bag. Asked at the bar about havimg dinner, was told there was no dinner being served only prepaid bookings and walked off, wasn't advised in advance but no issue went and got better food up the road. Then same guy came to check people in and no please, thank you,just name, confirmation number, not a smile in sight, and when he couldn't find a booking he sent a solo female off saying nothing he could do. Then someone asked for another handtowel and he said they were out of towels but she could have a bathmat instead, how is it even possible to run out of towels. Beyond rude and unprofessional. Thankfully im only here for 2 nights.

Stayed for one night Peter on reception was rushed off his feet trying to run bar and deal with guests who had checked into someone else’s room, not a good experience we waited 40 minutes to get served at the bar very disappointed

Overall, we had a good experience. The room was clean, the location was near the train, and the WiFi was good. The check-in process, though, was not great. Even at 3pm, the kiosks did not allow us to check-in and at least 10 parties were waiting to check in. This was not a great first impression of the hotel.

Location is okay if you want to be near royal mile, train station. Atmosphere. The only plus was the helpful Guy at the check in desk. Rooms.. horrendous. Immediately knew when we walked in that booking here was a mistake, the bed was all lumpy and looked unfinished, the room absolutely reeked. It had a window that couldn’t be opened., very stuffy, the air con was useless. Felt like we wanted to leave and not spend any time at all in the room. The bathroom roof was covered in mould. We were in room 302. Avoid if possible. Not a nice experience. We paid £580 for 2 nights and a £15 early check in fee. We will never be back.