Edinburgh City Centre Royal Mile hotel

They say, 'You know what you get with a Premier Inn', true maybe but a nice surprise would be good now and again. Always a delay - Reception, booking in for breakfast, the bar. Not the fault of the staff who were stretched pretty thin and unfailingly polite and helpful. Asked to wait for 10 minutes on arrival, at 14.50. 10 minutes? Really? Can't let us in 10 minutes early? Very poor facilities in room, virtually no storage. Someone else's hair on the tiles in the bathroom, but reasonably clean otherwise. Very expensive, £1000 for 3 nights, bit pricey for a budget hotel. Fabulous location for Royal Mile, Waverley and Princes Street. Breakfast very good.

I’m not normally a fan of Premier Inns but this came up cheaper in the festival. It has an excellent location between the station and the Royal Mile - it could hardly be better. We paid a little extra for a Premier Plus room which included a fridge, coffee machine and other bits and bobs. I’d say it was worth the extra. Felt like a proper hotel room! Also, the aircon was good. PIs often don’t have aircon at all. Other than the curtains letting in a lot of light in the morning it was fine, although I didn’t sleep particularly well. If you need to leave your bags, they have luggage lockers installed. This cost £11.99 just for a few hours! It’s these extras that can add up (a bit like flying with Ryanair I suppose).

Great location, but overpriced! £349 for 1 night...no breakfast. I was just expecting more for this price. Dissapointed

The reception and room service has to improve drastically. The hotel is NOT value for money. It does not live to the expectation of premier brand.

I found this hotel to be very poor value for money. Subsequent research revealed equally convenient nearby alternatives, including Ibis properties, that appeared to offer a much better standard of accommodation at the same or lower price — in some cases with breakfast included, whereas breakfast here was additional. The hotel itself felt very tired. The room carpeting was worn and wrinkled, restaurant booth seating was worn and shredding, the bathroom was drab, and the room lighting was inadequate. Service at reception was also disappointing. The automated check-in worked well, but I needed an employee to retrieve luggage that had been left in secure storage. After repeatedly ringing the service bell at the reception counter for approximately seven minutes without any response, I went looking for someone myself. I eventually found two employees at the back of the restaurant chatting with each other. I appreciate that Edinburgh accommodation can be expensive during the summer, but this hotel simply did not represent good value compared with other similarly located options. Given the tired condition of the property and the disappointing level of service, I would not choose this Premier Inn again.