Edinburgh City Centre (Princes Street) hotel

Absolutely fantastic hotel! I wish I had known about Premier Inn Plus on Prince's Street before I booked with Travelodge but Premier Inn isn't on booking.com and they really need to fix that! The hotel room was spacious, clean, it included an ironing board, iron, hair dryer, full length mirror, even a mini refrigerator! I would have booked with them had I known about them on booking.com so Premier Inn needs to fix this! The staff was fantastic and very helpful very pleasant and great to work with! Would happily stay at a Premier Inn or a Premier Inn plus again! Stephen

Clean, great nights sleep but best of all was the location of the hotel. Central location, bus and tram stops outside with a view of Edinburgh Castle at the front of the hotel. Our room was situated at the back of the hotel and I didn’t hear any noise at all despite being in the centre of town. Would definitely recommend

Really nice hotel very central close to the railway station and close to the castle . Lovely breakfast very nice staff. Really enjoyed our break

The hotel location is great as a base for exploring Edinburgh on foot. But that's the only redeeming feature of our stay, unfortunately. I cannot comment on the food at the hotel - we explored the restaurants in the city instead. 1. The room. The room was grubby. It had not been cleaned - probably not in a long time, given it was full of dead flies and enough dust build up to effect my throat. Drink rings and hairs on surfaces from previous occupants. Stains on furniture. Could not open window or turn air conditioning temperature down from 19 deg C. Bathroom extractor fan stuck in 'on' position, whirred away noisily 24/7. 2. Desk staff. Rude - best summed up as a 'take it or leave it, we're doing you a favour' attitude. She said she knew the window was broken and handy man 'off', so nothing could be fixed. Would not move us to a different room, even though rooms must have been available (I got as far as payment screen for a new room on their website). We were told to ask the manager in the morning as he'd be able to move us. But same story and same attitude in the morning from a man claiming to be the manager. He said he had a small room without windows in the basement (but although a downgrade, no refund of the rate difference). Then bizarrely he tried to say I was raising my voice, so I guess he must have been preparing a narrative for his boss in case I complained. Given the GBP 320 per night rate, I expect a good clean room and customer service befitting a hotel - what I got was a grubby room with malfunctioning features and the customer service I would expect from a fast food server. I travel and use Premier Inn a lot, but after this experience, I cannot guarantee the quality of franchise consistency. I'll probably stay with another hotel chain.

Excellent hotel in easy walking distance of all the main sights. Tram stops close by which is a big plus. Great staff, very clean & comfortable room. A great choice for a short stay in Edinburgh.