Edinburgh City Centre (Lauriston Place) hotel

I’ve stayed in many Premier Inns in different locations and this is the worst I’ve ever stayed in. My daughter took me to a concert at the castle and paid for accommodation too, choosing this hotel as it was close to the castle. We arrived at 4.20pm and were told the allocated room wasn’t ready so we were given an alternative room, 306. The room was smelly and the air conditioning didn’t work properly. The toilet seat in the bathroom didn’t seem clean so I sprayed hand sanitiser on it. The sink was clean, but the bottle with handwash was filthy. The bath had hairs on it, all round the plug hole there was something that looked caustic powder round it, behind the taps was really dirty and the floor behind the door was covered in hardened dust and the rest of the floor didn’t look very clean. The floor behind the door had not been cleaned in a long time. The curtains had holes in them, the window sill between the sliding door and window was filthy. There was black tape presumably covering a hole in the ceiling near the bathroom. The remote control was greasy and the hair dryer was rubbish. The skirting boards in the room and bathroom were dirty. The only positive was the bed linen was clean. The first and last time I would stay there.

The staff are so friendly and helpful, the location is perfect, Room standard, very clean, very well maintained, asked for a fan as very warm overnight, received one within minutes!! Hotel is 10min walk to the Grassmarket, 2min walk to bus stop to travel into Princes Street, takes about 10mins.

They have not clean my room for 7 days despite repeated reminders and the staff is rued enough to tell you that they are too busy to clean your room after 5 days also.

The hotel is very well located to explore Edinburgh on foot or by bus. The room we were allocated (304) was clean but shabby with ripped curtains that were not changed after reporting. We stayed here for 4 nights and there is little storage for clothes. For the price we paid (£191 per night excluding breakfast) I would suggest staying at the Novotel next door which looks far superior and has gym and pool facilities. Breakfast at £10 per per person is good value, however luke warm.

Had a wonderful time at this hotel. Light in the room was not working in the room, but had a young man by the name of G helped fixed it. Such a wonderful and helpful young man. Hotel is within walking distance to the royal mile, shops and restaurants.