Edinburgh City Centre (Lauriston Place) hotel

After a long busy day was too tired to venture back out so went to Thyme restaurant. Food was awful, cold but overcooked , a handful Of fries and a burger you could sole your shoe with. Tomato soup came out congealed with the croutons that had been sat in it so long the soup had all been soaked up. Flat cola. Was charged full amount by staff member who was completely uninterested and couldn’t care less. AVOID!

The Premier Inn Lauriston Place is the branch we usually stay in when visiting Edinburgh as it is nicely situated close to the Grassmarket. Check in was friendly and efficient and our fifth floor room spacious and comfortable. The only slight downside is that the shower is one of those step into the bath and try to avoid the wet plastic curtain variety. No doubt a modern shower will be installed in due course. In previous visits to this branch we don’t recall ever having a properly hot buffet breakfast, and would normally give it a miss. As free breakfasts were included in our rate however we had them - and here is a summary: Day 1: Much of the buffet was almost cold. We decided to forego the two dried up fried eggs left in a dish and asked for them to be replenished. This was done pretty quickly, but rather than the anticipated freshly fried eggs, these had rubbery whites and stone cold yolks and had obviously been cooked ages ago and left on a tray in the kitchen. Almost laughable - you could hardly make it up. Day 2: Much improved, partly because we both asked for soft poached eggs, which were perfectly cooked and very good, and the bacon etc was reasonably warm. Day 3: Generally lukewarm fare. The bottom line is that we like this hotel for the location, and the staff have been friendly and nice throughout, but I doubt that we would have the breakfast again.

Nice quiet room, comfortable beds as always, helpful staff, great breakfast. Close to the city centre but the atmosphere in the hotel is calm and pleasant.

Hotel overall was fair for the price. One staff member to cover check in and breakfast check in kept people waiting. All in breakfast states multiple choice of eggs, there was only fried! Now if you had to order them, they should've had a notice to say. My wife and I concluded, if we were to visit Edinburgh again, we would choose a more central location. the hotel was a good location for the National Museum.

Worst customer service I’ve ever experienced. Check-in: The guy was barely audible and lacked any enthusiasm whatsoever so ever. 1 room ready @ 3pm and the other still not ready, yet on asking again it was, not sure what system he was looking at or at all. Breakfast: Both morning we cleared our own tables, collected our own cutlery and reminded the staff of all the items that had not been replenished (Water, juice, fruit, sausages, beans, etc). Every time we asked a question the response was ‘ask my colleagues’ so not sure who did what or if they even spoke to one another, an absolute joke to the extent they didn’t even seem bothered that so many others were also obviously unhappy with the service being provided. This is by far the worst hotel in which I’ve stayed and let’s just make something clear, I’m no snob and have stayed in many a Premier Inn and other hotels of various ratings, but this one really takes the biscuit when it comes to service or more importantly the lack of.