Edinburgh A1 (Newcraighall) hotel

Absolutely no complaints at all, from the momentwe walked in to the moment we left nothing was too much of a problem, all staff were great and our rooms and food were nothing to complain about. All in all I have nothing to complain about.

This hotel is the worst Premier Inn I have stayed at. It is seriously in need of a makeover. There were stains on the carpet in the room, stains on the headboard and rust on the lamp. The staff also need some training in customer service. We arrived about 20 mins before the official check in time of 3pm. We were told the rooms were ready but it would cost an extra 15 pounds per room to check in early. As we were heading into Edinburgh for the day we declined and instead put our ten pieces of luggage into reception. This clearly angered the staff who did it coldly and with bad grace. In our two weeks travelling around England and Scotland including other Premier Inns this was the only hotel that was so inflexible and lacking in customer service. The only staff member who was warm and welcoming was the older lady in the breakfast room. The breakfast room was tiny, cramped and crowded but she was a ray of sunshine. We stayed regularly in Premier Inns for business and leisure but this one really lets the brand down.

I have stayed at many Premier Inns - you generally know what you’re getting! The staff made all the difference at this hotel. They were welcoming, attentive and friendly. Nothing was too much trouble for them. The receptionist was incredibly helpful and the breakfast staff were great. Will definitely return.

So my husband has just called to tell me this is the worst place he's ever stayed in.Having driven 10 hours and wanting to settle in,he's been given an adjoining room,not great when you're on your own.The room itself is filthy,yellow stains on the bed,it stinks of pee,windows don't open.He has spoken to reception who said they are fully booked so can't change rooms.Hes not a fussy man so it must be bad,he's now going to sleep in the van rather than stay there.Also breakfast has been paid for but this particular place starts service at 8,not 6.30 like most so more wasted money as he will be leaving before that to drive the 10 hours back. Sorry but to make anyone pay for a room that's so bad and food in advance that's not accessible,is a joke.Staff couldn't seem to care less

This hotel was one of the cheapest to book in Edinburgh, however this is due to the poor quality of the hotel The hotel is located a few metres away from a busy railway track so is very noisy with trains travelling until 1-2am in the morning The hotel is quite old with the room having a musty odour. The hallway outside of the rooms on the 2nd floor has some sort of problem with its construction, with any persons walking down the hallway causing it to creak and crack very loudly, to the point it was preventing us from sleeping. The air conditioning is not centrally located with the room having its own air con in the unit which was very noisy in our room. We ending up having to cancel the rest of our accomodation there and get a refund as had very little sleep due to the above issues I would only stay at this hotel if you can tolerate a loud environment and musty odours but the hotel is vey sub par The staff however were lovely to deal with