Edinburgh A1 (Newcraighall) hotel

We use Premier Inn hotels based on our good experiences over many years in various locations. For the first time we were disappointed especially compared to our recent stays at their hotels in Ashford, Evesham and Gloucester. We should have been wary on arrival and saw greenary growing out of the rainwater gutters - a sign of poor maintenance. The room was very tired and in need of refurbishment and the bathroom had obviously had water damage recently - the damp had dried but no making good had been done to the walls, floor and bath panel. On arrival we advised reception that we were happy to have no room cleaning but we needed clean towels each day - didn't happen so we trooped to reception daily to obtain them. On the positive time Robert, who manned reception in the evening, acted quickly and pleasantly to rectify the situation. The final morning summed up our stay. The bathroom basin was blocked and the lift was out of order - difficult for two in their late 70s to navigate the stairs from the second floor with all our luggage. No-one in reception to tell about the sink so we thankfully escaped. We will definitely visit Edinburgh again but we will not be staying at this hotel.

Filthy room with what looked like mouse poo. Contacted customer services who were useless. No one on reception to complain

Stayed here last week for the first time. Plenty of parking and quick check in. Room was clean and tidy if not a little dated. Quite a bit of noise during the night due to the nearby train track. Decent restaurant next door. An average stay.

Be mindful this is extremely close to a train line if you struggle to sleep ask if you can have a room which doesn't back onto the line. Curtains in the room didn't fit properly & room did smell fousty. Feel it needs a bit of an upgrade. Parking great, obvs. Close to train station which is handy for Edinburgh I would recommend downloading the TrainPal app to obtain your tickets, there's 1 platform & it will advise you times of trains for your return as not all trains stop here from Edinburgh. The restaurant attached offers a variety of food & nice. Staff at the hotel were lovely.

What a great experience. I stay in a lot of hotels for work and can honestly say I never bother to review but the staff here were so great I had to! When I checked in I was advised to book breakfast and asked if I had allergies - I misinterpreted this as dietary requirements and advised I was vegetarian. The lady on the desk told me to let the host know as soon as I went into breakfast as it takes about 10 mins to cook the vegetarian sausages. When I went down the next morning, I checked in and the lovely host let me know the cook had them ready for me and asked if I also wanted bacon (always a yes) - this was such an appreciated touch - I've never had such a slick breakfast experience and I love the set up here - it looks like there is so much less food waste than other hotels I've been in. So thank you to the lovely cook, host and reception ladies - it made my day!