Thurso hotel

The staff were very nice, Ali & Annag @ Reception, Emma and Chloe in the Restaurant, Mel and Lee in the kitchen. I wasn't impressed with the directions to the disabled parking, there wasn't any, I had to drive around the large car park before noticing them. A signpost would have been very helpful. I wasn't impressed by the way that l had to access the corridor to my room. I walk with 2 arm crutches and had to balance the key card and the very heavy door which l struggled with. A PUSH PAD to open the door would have been better. Entry to my room was similar, another very heavy door. The room was excellent, lots of space to move around and the shower room was excellent too. When l went for dinner l struggled to open the heavy room door then found the door from the corridor to the foyer extremely heavy and cumbersome. It took me 2 attempts to get to the foyer. Dinner was lovely, compliments to the chefs. Once dinner was over l had to encounter the obstacles l have already mentioned to get to my room. Breakfast was a repeat of dinner. The breakfast was excellent, a great choice, 👍

The hotel's proximity to the train station is highly convenient, and the room provided was exceptionally spacious, accommodating a large group. The town itself is pleasant, offering various amenities. However, during a walk to the shops, I encountered several birds, possibly Arctic Terns, near the car park. These birds exhibited territorial behavior, dive-bombing as I passed, though no injuries were sustained.

Could t get a table in the restaurant even though it was half empty!!

I stay in many premier inn’s throughout the year and I can honestly say this is the worst one I have stayed in, I have been staying here for over a month, getting your room cleaned is a joke you have to continually ask for a room cleaned is (3 days in a row before it was cleaned) restaurant is not much better been closed 4 days out the month once because the “chef” was grumpy so they were only excepting pre-paid. Most of the staff are friendly but you can be easily forgotten in the restaurant and have to shout to get your order taken or even get the drink you have ordered, management should not be in their job as the place is very very poorly run and if they can’t manage their staff correctly in the busy season the chain should replace them

There were some good things and some not so good things. First the good things. The room was a nice size with lots of space and a nice open feeling. There were plenty of outlets for charging, including many USB ports. There were extra pillows as well, look for them. It was a nice, quiet hotel and I was able to get a good nights sleep. But the things I didn't like caused my rating to be only 3 stars. Firstly, there was only one set of towels for two people. I don't understand this at all. Every place I've ever stayed had a least two sets. A mini-fridge would have been nice for leftovers. There was also no tissues. I assume you're supposed to use the same ones that you use on the toilet. Finally, the whole dinner reservation things is not understandable. We arrived and when we tried to go to dinner we were told the next reservation was 1 1/2 hours later. It seems the hotel expects you to pre-book a dinner reservation. With travel, I don't know how this is possible. Also, the restaurant was half empty. We could even get food to go. This is totally inconvenient!