Inverness West hotel

Rooms were clean and a friendly welcome however the breakfast spoilt it - the staff were overworked, hence the "hot" food was cold as were the plates, no continental breakfast left, staff running around clattering plates etc and completely stressed out (not their fault I hasten to add as only 1 chef, 1 waitress and 1 person from reception helping). Even after asking for continental to be restocked only got a few items put out. Breakfast was clearly understaffed and the dining room full of guests. Felt uncomfortable asking for things as it was clear they were already stressed. Didn't return second day for breakfast - went elsewhere

Staff at the facility (hotel & bar) are clearly unhappy and disrespected by their supervisors/managment - tone of instructions between staff is poor in front of guests. I called to make a dinner reservation but there was no answer (tried for 45 mins) I arrived early to be able to book a table for dinner but no staff were available, so booked elsewhere. Check-in was slow (10-15min wait) The bar was understaffed and slow service. Breakfast was lukewarm to cold in temperature. I’ve been loyal to this hotel for many years, staying at least twice a year, but I will go elsewhere now.

With a premier inn you generally know what to expect. On arrival no of teas on reception, I could use the self help kiosk (which was easy to use) but others in my party needed to pay for their stays and had to wait some time for a staff member. The restaurant/bar is very understaffed on several busy evening there was one barman rushed off his feet ( he was very good but definitely needed some help) Cooked Breakfast was tepid each morning, on one very busy morning they had one waitress trying to seat customers and keep items stocked up. At one point there was no plates at either the hot food and continual section, no mugs, no butter, no milk. The poor girl could not keep up with the demand and customers helped her carry trays of mugs etc. The lady whom I presume is the restaurant manager was abrupt and rude, she took payment without acknowledging that it had gone through and no thanks at all. She didn’t seem to be able to raise a smile to customers. Communal toilets were gross 🤢 and the place was tired but my room was clean and comfortable On the whole I would return but would eat elsewhere.

Probably the first Premier Inn that disappointed us. On the negative side The hotel needs a very deep clean or better still a refurbish The room was not made up as neatly as we’ve found previously Breakfast was pretty chaotic with lengthy waits for some breakfast items to be replaced On the positive side It was the usual comfortable bed and we slept well The staff were helpful particularly when we had an A/C problem and they rapidly changed our room At the price we paid it was still good value. Bottom line - disappointing and we’d give this hotel a miss next time, but it won’t stop us using the brand in future.

Room was good staff were very helpful but they did seem understaffed breakfast was busy but seemed to have a holiday group there and dinner can’t complain steak cooked to perfection