Inverness East hotel

Nice room and bed for evening . However it is starting to look tired and felt in a bit of disarray . Was ok for the price but would not be willing to pay a higher end premier inn cost . Staff looked tired and fed up. Would not recommend eating in tne brewers Fayre next door. Very tired looking and manager looked unkempt and was not over friendly .

Arrived at hotel early and hoped to check in early, we didnt mind paying but was told no as short staffed and to come back at 3, which we did and still room wasnt ready! Eventually got our room, had no towels so back to reception to ask for towels. Room wasn’t the cleanest, very dusty, could actually see the dust in the air! In general it needed a good scrub! Hairs and what i think was grass all over the floor. We stayed 2 nights and when we returned our room hadnt been made up, no fresh towels, no loo paper. When we asked reception about it, they said it’s something you have to request! Stayed in many premier inns and never cane across this before, we also were not made aware that is what we had to do. Staff in general were grumpy and quite short with us when we asked for anything.

The room stank of smoke, poor condition of the room and the traffic from the nearby motorway was very loud, we left a day early. We complained and they eventually refunded me. We then were charged £60 parking charge, at 8am on a Sunday morning when we were sleeping. We could not have registered the car as we were a sleep. Then the parking company didnt send me to the fine, they sent it to the lease company who paid it me and then charged me a fee for them paying it.

Large 400 bed hotel a few miles outside Inverness, and around 10 mins drive to the airport. Somewhat dated and tired throughout. We felt that the bedroom had only had a quick superficial clean and the sheets were not properly stretched and tucked in. Usual large bedroom but quite a small shower room No aircon Very slow check in of around 20 mins Usual chain pub adjacent provides the food options Good value at £82 per night

Without a doubt the filthiest hotel I have ever stayed in. I use Premier Inn a lot and was dumbfounded by how far this hotel deviates from the usually great standard. As soon as we entered the room we noticed crumbs and hair all over the carpet, peanuts and pieces of cellophane strewn around the bin, smears of sticky jam on the counter and stained bedsheets. The bathroom was vile: hair and spilled soap everywhere, splatters at back of toilet and literally 4 sheets of paper in the toilet roll dispenser. One large towel and one hand towel provided for a family of four - and these did not look clean. When I asked the receptionist for a cloth to clean our room she said they weren't allowed to give us cleaning materials and reluctantly said she would do it herself. She then proceeded to make a total drama of trying to open a pack of post-its ( presumably to note our room number on) while the queue of guests waiting to check in grew longer and longer. I gave up waiting and "cleaned" our room with a baby wipe. Absolutely disgusting - and I paid £202 for one night! Due to car issues we had to stay on an extra night in Inverness - we booked the Travelodge in town for a similar price and what a difference - spotless room and excellent service. Do better Premier Inn.