Inverness East hotel

Overall good experience, Katie on reception was nothing less than a star in resolving the minor issues we had. Hotel is familiar to us as we have stayed a few times and layout and ease of access was invaluable to both my wife and myself

1) the floor could have been vacuumed. 2) the cobwebs between ceiling and walls above the bed could have been removed. 3) the dust could have been cleaned from surfaces other than the desk unit. The top of the heating control panel and television had not been dusted for a while. 4) mugs and spoons could have been provided, meaning we wouldn't have had a 20 minute wait in reception to get those items. 5) sufficient towels could have been provided, meaning we wouldn't have had a 20 minute wait in reception to get those items. 6) the heating control panel could have been in working order. The room was uncomfortably warm, even with the window open. In the above list, "could" can be replaced by "should"! We booked Premier Inn as, in our experience, the standards are very good. Our experience at Inverness East fell far below our expectations and our previous experiences with Premier Inn to the point we have recommended people do not stay there. We decided against going back to reception - we'd already had a 20 minute wait to get towels and mugs (there were none in the room on arrival at circa 5pm) - because, as we were placed in the annex building, we did not wish to carry heavy bags and cases back down the stairs. The lack of a lift in this building made getting to our room on the first floor difficult. I'm recovering from knee surgery so, did not wish to carry bags back down and, potentially back up stairs more than necessary. In all, a surprisingly very disappointing experience for us.

2 days break away as a gift from my daughter, the room I was given was absolutely disgusting . They had cleaned the bathroom and nothing else , cobwebs over the ceiling and a carpet that would have given you a wig ! An inch of dust around the carpet , skirtings filthy and a kettle that had dust engrained inside the handle . Dust on the coat hangers and every surface , bed sheets marked and a stained mattress protector . This room hadn’t been cleaned in months and they had the cheek to charge my daughter £270 for 2 nights . I’ll never set foot in a premier inn again . The rooms fine now …. I had to ask the receptionist for a cloth and spray as she hadn’t time to clean it and clean it myself before I set foot in it . Asked for another room or another hotel and they couldn’t accommodate me . Disgusting 🤢

Arrived to find someone complaining their room hadn’t been cleaned. The girl on reception said she would go and fix it. I went out for food and when I came back to look at my room I noticed the floor hadn’t been cleaned. This made me pull back the sheets where I found stains and body hair. The pillows were covered in hair. A large build up of dust around the parameter of the room showing it hadn’t been properly cleaned for some time. The skirting was dirty and the toilet seat still had urine splashes on. Went to recent where the young girl said she had no room to move me to but she would come and attend. As I sat waiting 3 others came down to complain about the state of their rooms. All the corridors were dirt and the floor in the lift hadn’t been cleaned in a long time. The hotel in general is a disgusting heath hazard. I felt sorry for the young girl on reception who was left on her own to deal with all these complaints.

We had stayed at Inverness East last year and had a good experience hence why we booked again for this year. Unfortunately our experience was not as positive this time. The carpets in corridors and rooms were needing a hoover, the bathroom floor could have been cleaner, my parents had to ask for a mug as only one left in their room and also had to ask for toilet paper as only two sheets left on the roll when they arrived at their room. There also a discarded tissue under the bin in their room on arrival.