Inverness East hotel

It's an absolute total disgrace. We arrived on time to book into our room at 3 pm. There was a very long queue, not a problem. However, we had travelled from Lincolnshire to attend a family event and were tied to time. When we eventually got to book in, we were told by the receptionist that our room wasn't ready yet because there was a shortage of cleaners and hadn't managed to clean our room in the Annexe yet. The receptionist said she had just started her shift, and she wasn't completely up to date with the cleaners' situation (not my problem). I explained my situation and that I was attending a family reunion and needed a room asap. The receptionist wasn't sympathetic and was more bothered about herself than her customers. My partner and I had paid £179 for one night's stay, and we were being treated like the problem. It was an utter disgrace. We had to opt for an alternative room we weren't happy with, and when we got to the room, it was extremely hot, with no heat preventative precautions, i.e., no air conditioning, curtains weren't shut, manual fan was provided but not turned on, and there was a huge rip in the bedding. I would not recommend it. The service and room were a disgrace, and Premier Inn should be ashamed of themselves.

Would have given 0 stars if you could give that. Hotel is in need of a good dust and hoover. Rooms very hot and the fan provided was unusable due to filth. Pillows terribly thin and according to reception there are no spares in the whole hotel. We were rudely awoken between 5 and 6 am by the room above running around. Reception said they would go and check it out but noise only got worse when we phoned a second time the new receptionist claimed to have no idea that there was an issue. Avoid this hotel.

I had a great experience thanks to Demi at reception. She was welcoming, polite, and very professional from the moment I walked in. She handled everything quickly and made the whole process smooth and stress free. Her friendly attitude and clear communication really stood out .she set a positive tone straight away.

This is a very old hotel. Our room was on the main floor. It had a really bad smell. There was no ventilation, so we had to open the window to let some fresh air in and bees came in. The room clearly wasn't cleaned properly either. The bathroom counter and walls were dirty with stains and the shower had a lot of mold. There were dark stains on the bed sheets and the headboard was disgusting. I don't recommend staying at this location of Premier Inn.

It was a decent hotel with plenty of beds for a family of 4. However, the heating was bad. You couldn’t change the heating so it was boiling in that room.