Inverness East hotel

The room stank of smoke, poor condition of the room and the traffic from the nearby motorway was very loud, we left a day early. We complained and they eventually refunded me. We then were charged £60 parking charge, at 8am on a Sunday morning when we were sleeping. We could not have registered the car as we were a sleep. Then the parking company didnt send me to the fine, they sent it to the lease company who paid it me and then charged me a fee for them paying it.

Large 400 bed hotel a few miles outside Inverness, and around 10 mins drive to the airport. Somewhat dated and tired throughout. We felt that the bedroom had only had a quick superficial clean and the sheets were not properly stretched and tucked in. Usual large bedroom but quite a small shower room No aircon Very slow check in of around 20 mins Usual chain pub adjacent provides the food options Good value at £82 per night

Without a doubt the filthiest hotel I have ever stayed in. I use Premier Inn a lot and was dumbfounded by how far this hotel deviates from the usually great standard. As soon as we entered the room we noticed crumbs and hair all over the carpet, peanuts and pieces of cellophane strewn around the bin, smears of sticky jam on the counter and stained bedsheets. The bathroom was vile: hair and spilled soap everywhere, splatters at back of toilet and literally 4 sheets of paper in the toilet roll dispenser. One large towel and one hand towel provided for a family of four - and these did not look clean. When I asked the receptionist for a cloth to clean our room she said they weren't allowed to give us cleaning materials and reluctantly said she would do it herself. She then proceeded to make a total drama of trying to open a pack of post-its ( presumably to note our room number on) while the queue of guests waiting to check in grew longer and longer. I gave up waiting and "cleaned" our room with a baby wipe. Absolutely disgusting - and I paid £202 for one night! Due to car issues we had to stay on an extra night in Inverness - we booked the Travelodge in town for a similar price and what a difference - spotless room and excellent service. Do better Premier Inn.

i stayed here in March and when rushing to leave in the morning, due to appointments I left a very nice navy long winter coat and a shirt here, completely my mistake. I contacted the hotel the following week and was informed that the staff had kept the clothing safely, and they had been put to one side. i spoke again in August and said that i would be travelling back to Scotland in September or October, and was told that they would put a note on the coat saying that i would return then. i did return on the morning of the 22/09/25. and was genuinely chuffed to find that the coat and shirt was indeed wrapped in a cover, with a note saying that i would return at this time. i am very thankful for the honesty, efficiency and care of the staff, i was very impressed and would like to pass on a very big thank you, this effort was much appreciated. Regards Huw

The bathroom had no towels, no shower gel, no toilet roll. The bedroom was just dirty!! Moved the bin to find 2 used cotton buds. The area beneath the desk was filthy. Tea and coffee stains down the wall and the skirting board hadn't been cleaned for a long time. The worst Premier Inn I have ever stayed at.