Inverness East hotel

Arrived to find someone complaining their room hadn’t been cleaned. The girl on reception said she would go and fix it. I went out for food and when I came back to look at my room I noticed the floor hadn’t been cleaned. This made me pull back the sheets where I found stains and body hair. The pillows were covered in hair. A large build up of dust around the parameter of the room showing it hadn’t been properly cleaned for some time. The skirting was dirty and the toilet seat still had urine splashes on. Went to recent where the young girl said she had no room to move me to but she would come and attend. As I sat waiting 3 others came down to complain about the state of their rooms. All the corridors were dirt and the floor in the lift hadn’t been cleaned in a long time. The hotel in general is a disgusting heath hazard. I felt sorry for the young girl on reception who was left on her own to deal with all these complaints.

We had stayed at Inverness East last year and had a good experience hence why we booked again for this year. Unfortunately our experience was not as positive this time. The carpets in corridors and rooms were needing a hoover, the bathroom floor could have been cleaner, my parents had to ask for a mug as only one left in their room and also had to ask for toilet paper as only two sheets left on the roll when they arrived at their room. There also a discarded tissue under the bin in their room on arrival.

Stayed overnight on 31/8 on Lands End to John o’ Groats cycle ride. Hotel product and food all good but 3 customer facing staff were unwelcoming when we arrived slightly early and then through check in, initially stating that check in before 3pm would incur a &15 per head surcharge even though rooms were ready, because of “our systems and processes”. We were asked to wander round locally and return at 2.50 to “see what we can sort for you”. When we did, we were told to wait in reception which we did until after 3! Having stayed in 8 Premier Inns across England and Scotland during a 3 week period, this was the only poor service we encountered.

It's an absolute total disgrace. We arrived on time to book into our room at 3 pm. There was a very long queue, not a problem. However, we had travelled from Lincolnshire to attend a family event and were tied to time. When we eventually got to book in, we were told by the receptionist that our room wasn't ready yet because there was a shortage of cleaners and hadn't managed to clean our room in the Annexe yet. The receptionist said she had just started her shift, and she wasn't completely up to date with the cleaners' situation (not my problem). I explained my situation and that I was attending a family reunion and needed a room asap. The receptionist wasn't sympathetic and was more bothered about herself than her customers. My partner and I had paid £179 for one night's stay, and we were being treated like the problem. It was an utter disgrace. We had to opt for an alternative room we weren't happy with, and when we got to the room, it was extremely hot, with no heat preventative precautions, i.e., no air conditioning, curtains weren't shut, manual fan was provided but not turned on, and there was a huge rip in the bedding. I would not recommend it. The service and room were a disgrace, and Premier Inn should be ashamed of themselves.

Would have given 0 stars if you could give that. Hotel is in need of a good dust and hoover. Rooms very hot and the fan provided was unusable due to filth. Pillows terribly thin and according to reception there are no spares in the whole hotel. We were rudely awoken between 5 and 6 am by the room above running around. Reception said they would go and check it out but noise only got worse when we phoned a second time the new receptionist claimed to have no idea that there was an issue. Avoid this hotel.