Inverness Centre (River Ness) hotel

Very bad bathroom which was meant for specially abled guests. We faced the same problem in Premier inn at Aviemore and had expressed our unhappiness to our booking party hotels.com inspite if that they gave us similar room in Inverness. There was also a dead bird lying outside our hotel window which was a terrible site and also very unhealthy. The hotel staff clearly informed us that if we booked with them directly the service would have been better. Wonder how they can make such comments. I strongly recommend that we are adequately compensated and hope that Premier inn is taking better care of its guests. Thank you for listening best regards Ashok Vaid and Rita Vaid

Good central location, safe and easy walking distance to Inverness centre across the river. Only negative point the rooms were very warm. Opening windows did not help due to sea gulls squawking. Its a convenient basic hotel with no bells or whistles. You have to request house keeping & for the price of stay should be included without a special request.

Rude staff, unwelcoming, View of a brick wall

The location is convenient and very close to supermarket and city centre. The neighborhood is quiet. The staff is not very attentive and they sometimes just can’t respond to the buzz when calling at the reception desk. My request for room cleaning service had been missed. During my stay, we encountered unexpected medical situation. Unfortunately, no support was provided. There is no uber service in Inverness and NHS 111 advised us to go to the emergency centre. When I sought support from them, a staff just showed me the phone and then went away. Hence, please expect no service from this hotel except providing a roof to stay.

Stay here was fine - basically just slept in the hotel, and for that it was good. Bed was comfortable, room was clean, and location was great - 2 minutes walk over the bridge to the city centre, and 10 minutes or so walk from the train station. All felt very safe and accessible. Seagulls can be a bit noisy but didn't hear any noise from pubs/bars etc. As others have mentioned, parking is limited at the hotel (I didn't park there but I think was charged at ~£15 a night), but you can park in the Tesco car park right behind the hotel with the yourparkingspace app (see the signs in the car park) for around £10/day, or the cathedral car park is a 5 minute nice walk down the river and is around £5.50/day. The downside was the lack of staff at the hotel - the reception desks were never manned. I arrived alone at 11pm and to not have staff on reception wasn't great. Self check-in worked fine, but half the reason I wanted to stay in a hotel rather than self-catering was to have a human being around when arriving late at night. I realised the following day (after waiting around in vain for anyone to return to the reception desk) that there's a buzzer to press if you want help, but it's not obvious, and to have staff hidden away unless summoned doesn't seem to meet the promise of a manned reception. Also a minor but irritating point - the vending machine in reception doesn't sell water, only energy drinks - if you want water, go to Tesco!