Inverness Centre (River Ness) hotel

Let's start with good. Dean was the best worker! His smile, helpfulness and cheerfulness, made him impressionable. It is also in a great location for everything, very walkable to all the spots. Upon arriving, we waited with other people for someone at the counter. We could only find the guy cleaning the bar area, and he had to go search for us. Helpful tip -- there is a buzzer on the wall you'll need to ring. While we were waiting, we needed to use the restroom. The Ladies was out of order. Luckily, there was a handicap bathroom for use. The hotel, in general, could use a good scrub and updates. The carpet is disgusting, the wood is falling apart on nearly every doorway, and it generally looks dilapidated. In the evening, us and another couple had come back with some McDonald's to share before going to bed. We were not drunk, we were not loud. It was before midnight. We sat outside the restaurant area at a table and we were quickly told we must eat our food in the room. We wanted to move to the two chairs in the entryway, and were told we couldn't eat there either. Mind you, there are zero signs about eating food in the lobby, and there is a food vending machine in the lobby! The man was rude about it, and it was extremely unnecessary, and something I wouldn't have expected, especially seeing the state of everything else in the hotel. For one night stay, it was just fine. But I would not say this was great.

I am beyond disappointed with my stay at the Premier Inn Inverness Centre (River Ness). While the hotel’s location is great, the treatment we received from management was unacceptable and, frankly, felt discriminatory. The Manager, Dean, was incredibly rude and dismissive. When we asked why our room hadn't been cleaned despite our requests, he didn’t apologize. Instead, he snapped that he “wasn't informed personally.” His tone was aggressive and uncooperative throughout our stay. The hostility continued at breakfast with a staff member named Shannon. Despite being within our time slot, she rudely told my family she “needed the table.” When I explained I had one small pancake left, she dismissed me with a sharp comment: “We gave you an hour to finish.”The most upsetting part was the clear disparity in treatment. While Dean and Shannon were warm and sweet to Caucasian guests, they treated me, my family, and other Indian guests like "second-grade humans" or "cattle class." Being treated differently based on the color of our skin is something no paying guest should ever experience.I strongly advise other travelers of color to be cautious here. This wasn't just poor service; it was targeted, biased behavior.

Lovely May break in the Riverside Premier Inn in the Scottish Highlands in one of the best prime locations by the Riverside in Inverness ( could do with a refresh and refit ) still clean and staff friendly and pleasant. Inverness has fabulous public transport all close by ,trains ,buses and organised tours and for walking the Great Glen way, John O Groats tour, Fort Augustus and Loch Ness and many more . Inverness has a wealth of history and heritage including the brilliant Church Street pub crawl with live traditional music all in easy walking distance from hotel.

The Good: - centrally located - reasonably priced - friendly staff - terrific breakfast The Bad: - rooms need refurbished and updated - slow drain in bathroom sink - room smelled awful; odor never left

We stayed here shortly after it opened 3 or 4 years ago and is now looking slightly careworn. Very friendly reception. Room was exactly as expected for this brand. Breakfast, no surprises but very adequate. Premier inn cheap and cheerful right? Wrong, £160 bnb for single occupancy. I think that's expensive.