Inverness Centre (Millburn Rd) hotel

Overall, we had a pleasant stay at this Premier Inn in Inverness. The room was clean, well-maintained, and had good facilities. One thing that stood out was the number of electrical sockets available, which made charging multiple devices easy. The bed was very comfortable, as you would expect from Premier Inn, and the breakfast was excellent with a good choice of food and attentive service. Unfortunately, the biggest downside was the restaurant situation. There were no evening meals available as the restaurant was only open for breakfast. We only discovered this after purchasing a meal deal, which was disappointing. When we raised the issue, the member of staff dealing with us was less than helpful, huffing and pointing out that there were signs displayed. While there were signs, none were positioned near the self-check-in machines where guests are most likely to need that information. A little more customer service and understanding would have gone a long way. Thankfully, the experience was redeemed the following day by Aidan from the night staff team. He took the time to apologise for the confusion and listened when I suggested placing a warning sign near the self-check-in machines. He was professional, attentive, and genuinely interested in improving the guest experience. He is a real credit to the hotel. Would I stay here again? Yes, absolutely. The room, comfort, and breakfast were all excellent. However, I would strongly recommend that the hotel improve communication regarding restaurant closures and, ideally, restore evening dining options for guests.

Not a great experience Bedroom was smelly and dirty carpets Bathroom was smelly and dirty 1 towel for 2 people Breakfast was running short and felt like a chore to keep asking for items that were not available Staff clearly didn’t want to be there at all!!!

This Premier Inn is great in terms of location and value. A mile’s walk to the Black Isle Bar, plentiful parking and a very quiet night, it’s an ideal place to stay. Our room was pretty spacious, no noise at all (even on a Saturday night) and it set us up for an early start to go hill walking further north. This is our preferred hotel in Inverness.

This is a poor quality Premier Inn with fusty rooms, the restaurant closed, and charged at an extortionate rate for the marathon weekend.

We had an accessible room which was different from the normal layout. Rather than the bathroom being by the door it was inside the room and at the bottom of the bed. It is a right hand transfer. The room was clean and spacious but had one small peculiarity which was the bathroom vent, which only comes on in the afternoon and not when the light is turned on. This can mean that the steam from a shower does not clear and there is a sign on the door that says it can set off a sensitive fire alarm. The staff were friendly and kindly gave us a Wi-Fi card when one couldn’t be purchased online. Despite the hotel being next to the train line, it didn’t impact our sleep. Breakfast was tasty and the sausages were very nice. A good place to stay. Enjoyed it.