Inverness Centre (Millburn Rd) hotel

Stayed here before which was why I did not hesitate to rebook, sadly this visit was a real disappointment. Family room with two mugs, 2 towels, fighting for a seat on the rooms only chair. The noise from surrounding rounds was unbearable. Went for breakfast yesterday and it was definitely not the usual unlimited breakfast you had to order by the item which took ages to arrive if we had know this I would have gone to the local supermarket and saved myself time and some money! Dinner the fish was soggy and greasy in fact it was inedible, falafel made with garden peas instead of chickpeas is just wrong! An expensive disappointment of a weekend not the usual premier inn experience!

staff not friendly on arrival, very poor communication, freezing cold room, bedding damp, clothing damp next morning, no staff to speak to despite ringing bell at reception on three different attempts

Standard premier inn. Nice clean room with a comfy bed, lots of parking space and only a 10 min walk to the town centre. Nice staff. No lift in the block we were in so beware if stairs are an issue. The unit that keeps the self service breakfast warm was on the blink when we stayed, but breakfast was cooked to order so no real problem. Water pressure was poor in the shower and the water wasn’t very hot at the sink, possibly to do with the water saving device in the tap so it doesn’t run, it sprinkles. Nice accommodation though and would stay again.

Not sure what is happening at Premier Inn - it seems to be trying to re-position itself in the market but failing. As a place for an overnight travel stop it used to be excellent; clean, comfy and very good value with reasonably ok food and drink nearby. That seems to have changed and you can now often get better hotels at cheaper prices. It’s no longer a reasonably priced overnighter but nor is it the sort of hotel where I would want to spend more than a night or two. £133 for one night!!! And the premier inn mattress 2.0 is nowhere near as comfortable as the old one. Stayed here overnight en route from Stornoway to Glasgow but in hindsight should have just pressed on and got home. It was clean but not so comfy and seemed quite noisy re road and rail noise, even though we were towards the rear. This is another place where the Brewers Fayre type restaurant has been replaced and the “Thyme” restaurant was quite poor. They wouldn't take a booking for 7.00 claiming they were busy but accepted 6.45. No particular hard deal but, despite having visibility of the entrance, very few people actually arrived at 7 and the place wasnt overly busy. The waitresses also need training in the drinks they serve, claiming Belhaven Best is the same as Guinness and asking if I wanted a glass and ice (?!!) with Sharps Doom Bar. Also, not sure how they thought they could pour the Best when all the draught taps were off due to no gas. At £63 for a meal for two it was also a bit expensive for what it was and making it almost £200 for a one night stay.

Wasn't sure where to stay as had come a long way. All the staff were exemplary, particularly the dynamic duo Paige and Kelly. They were born to go the extra mile. If yer gonna stay anywhere in Inverness, stay here, it's the best!