Inverness Centre (Millburn Rd) hotel

staff not friendly on arrival, very poor communication, freezing cold room, bedding damp, clothing damp next morning, no staff to speak to despite ringing bell at reception on three different attempts

Standard premier inn. Nice clean room with a comfy bed, lots of parking space and only a 10 min walk to the town centre. Nice staff. No lift in the block we were in so beware if stairs are an issue. The unit that keeps the self service breakfast warm was on the blink when we stayed, but breakfast was cooked to order so no real problem. Water pressure was poor in the shower and the water wasn’t very hot at the sink, possibly to do with the water saving device in the tap so it doesn’t run, it sprinkles. Nice accommodation though and would stay again.

Not sure what is happening at Premier Inn - it seems to be trying to re-position itself in the market but failing. As a place for an overnight travel stop it used to be excellent; clean, comfy and very good value with reasonably ok food and drink nearby. That seems to have changed and you can now often get better hotels at cheaper prices. It’s no longer a reasonably priced overnighter but nor is it the sort of hotel where I would want to spend more than a night or two. £133 for one night!!! And the premier inn mattress 2.0 is nowhere near as comfortable as the old one. Stayed here overnight en route from Stornoway to Glasgow but in hindsight should have just pressed on and got home. It was clean but not so comfy and seemed quite noisy re road and rail noise, even though we were towards the rear. This is another place where the Brewers Fayre type restaurant has been replaced and the “Thyme” restaurant was quite poor. They wouldn't take a booking for 7.00 claiming they were busy but accepted 6.45. No particular hard deal but, despite having visibility of the entrance, very few people actually arrived at 7 and the place wasnt overly busy. The waitresses also need training in the drinks they serve, claiming Belhaven Best is the same as Guinness and asking if I wanted a glass and ice (?!!) with Sharps Doom Bar. Also, not sure how they thought they could pour the Best when all the draught taps were off due to no gas. At £63 for a meal for two it was also a bit expensive for what it was and making it almost £200 for a one night stay.

Wasn't sure where to stay as had come a long way. All the staff were exemplary, particularly the dynamic duo Paige and Kelly. They were born to go the extra mile. If yer gonna stay anywhere in Inverness, stay here, it's the best!

I’ve be here quite often and am blown away by the professionalism of a lady called Paige. She lights up the room with her friendly smile and approach. No issue is too small for her to sort. A true professional and ambassador to the company. I had also the pleasure of meeting two ladies called Kelly and Shaznee. Shaznee stated she was new and in training. Again a great lady with lots of potential and I hope to see her again at the Milburn Road location. Kelly I have met before and puts her heart and soul into her job. A great lady and all in all a great team. Well done and I look forward to my next stay.