Fort William hotel

Phoned at 9.30am on the day of our arrival as I am struggling to walk and using a walking stick, asked to be on the ground floor near the front of the hotel but was given a room almost 500 feet from the foyer at the back of the hotel. The hotel was in a very poor state of repair and the standard of cleanliness was questionable, not the standard expected of Premier Inn There was a sign on the reception desk stating NO evening meals available and when I questioned this, I was told it was at the "WHIM" of the chef. ???? I had received an email from Premier Inn a few days before we arrived offering an evening meal and breakfast package but this would NOT be honoured as the chef "MIGHT NOT" come in !? We reported the light in our bathroom was not working ....it was never repaired. MOST worringly we discovered the socket on the wall which has the hardwired electric supply for the kettle was faulty and in our opinion could cause a fire or another resident to get an electric shock, we reported this to the reception staff on Friday 10th October. We did eventually manage to get some food on Friday 10th, a fairly large restaurant but only 6 of the tables were being used. We ordered a pizza and had to wait 50 minutes for it. The best that can be said of it was, it was edible !! When we were checking out on Saturday 11th October we spoke to the manager "Ian" and told him of all our points, he neither apologised or appeared to want to take responsibility for any or all of our issues, he also appeared to not know anything about the electrical issue which we had reported the day before !

Having stayed at Premier Inns in the past assumed this would be a good three standard hotel. Not the case however. This hotel is rundown, extremely short staffed and the rooms poorly equipped. The restaurant was severely understaffed. Maybe the large owners of this chain are busy trying to recoup covid losses, however this hotel is an embarrassment to the Premier Inn brand. Never again

We had a Premier Plus room with a view which was very good. The external appearance of the hotel is not great and would benefit from a bit of refurbishment. Biggest disappointment was the in-house restaurant, where many items on the dinner menu were not available, which was embarrassing for the hardworking lady serving and taking orders at the bar.

This place is on a small retail park north of the town, close to Morrisons supermarket. It's very convenient for getting to the station to catch the daily Jacobite steam train to Mallaig. All rooms are on ground or first floor in a low-level block. Our room was OK, but not huge. Bathroom also OK with a good shower. Free WiFi everywhere. Breakfast is the building next to the accommodation block, with a fairly standard OK hot & cold buffet selection. Perfectly OK for a couple of nights.

Having stayed at this hotel several years ago when I would have describe it at that time as being up to Premier Inn standards that we were used to but our recent visit to this hotel it was very overpriced and gave us the impression that the hotel management had given up with this hotel. The hotel seems to be suffering from a severe staff shortage to the extent that the reception was closed one morning at 1045am with a note saying the it would reopen at 1230pm not the 24 hours reception we would have expected! When we arrived at about 1930 on the Sunday night when checking in we requested a Meal-Deal but was told that the kitchen closed at 2030 although on enquiring in the restaurant it was agreed that they would be prepared to offer us a single main course. The television in our room was awful and had a real struggle to get reception of any channels, although a member of staff was successful.