Fort William hotel

Great room. Great location. Really friendly reception staff. 1 star off for the bar/restaurant area - Alan (I think) could do with some customer service training & that whole bar area is closed after breakfast so there's literally nowhere to sit & chill outside of your room.

Premier Plus rooms are worth the extra. Nice new touches, like a coffee machine and fridge. Shower only, so missed out on a bath soak!! Located in a quiet part of the hotel, so no aggravating guests banging doors and noise. The staff are friendly and happy to make conversation. No fee for parking. The restaurant next door is ok for breakfast. Dinner not so. Fancied a pizza (pizza chef not working). Prawn cocktail was very good (what could go wrong?). The gammon dish was rubbish. Burnt chips to a crisp, disappointing cut of meat. For £18 was extremely poor. Think the chef needs more training? Avoid the restaurant and walk into town.

Shaun is the best receptionist so far. He was very helpful in sorting a booking issues. Very nice hotel to stay in , everything in order very nice hospitality.

Good Location, Good Room with plenty of room, with a table and large TV, Very Clean in the room and bathroom. No noise at all and great black curtains.

The hotel was great, couldnt the room at all. Spacious, clean, ideal for 3 people. The gripes I have are the with the restaurant. That was pretty poor to say the least. We booked a meal deal promotion as part of the original booking in efforts to try and keep the cost down and have all the food and drink on our trip paid for in advance. On walking in on both days of our stay the first thing I was met with was "pizza is off, so is the fish and chips", no explanation as to why - but ok, that happens I suppose so ill let it go. Next is then of the array of draft beers available, there are only 2 on - Madri or Guinness, the rest of the lines have been cut for contractual reasons. The place was freezing cold, heating wasn't on and its a huge space, it was cold enough that I had to go back and get a jacket for me and my son. This was across both days. It was manned by one member of staff which I tried to keep fair about it, it must be hard to run a restaurant as the only front of house staff member there but I kept having to challenge the price of things because I had this meal deal. Ordered similar items across both days (Think my wife had a pasta on the second day) and the first day it was £6.99 for my sons meal (fine) and the next day it was £17 odd. Hed also forgot my beer and I was trying not to get annoyed about it all as I was trying to imagine doing his job. But I paid for all of this and at the end of it all I do expect better out of a restaurant. Thats what let this down for me. Don't get me wrong, couldnt fault the breakfast, or the lady running breakfast. It was a night and day experience across the two.