Fort William hotel

A large hotel but sat nav never quite found it. It’s close to the railway station though so we picked it up from there. The room was pleasant enough but I think the whole building could do with some TLC. Staff were very polite and helpful. We stopped for two nights, one being Saturday. We were disappointed in the restaurant Saturday evening as they had no steak, mixed grill or gammon. As we had purchased the meal deal we were a little disappointed with this. The bar was limited with draught beers. Just Guinness and a lager no other draught beers were available.Breakfast was good, help yourself to eggs, bacon etc. Check out was easy and quick

The bed and pillows were terrible in this Premier inn, although there are positives as clean , the staff on reception wonderful, location is within easy walking of the town

A bit dated Ground floor room (no. 12) spacious but far too warm. Unable to turn thermostat down. Had two electric fans on all night but couldn't sleep. Pillow a bit hard but other than that it was okay. Great bath and shower. Room Very clean. Kettle etc. Bar area was nice, didn't try food Great late check-out at midday Good location minutes walk from shops, restaurants and bars

Food was disgusting. Staff were even ashamed to bring it out of the kitchen and could not excuse it. Cold, rubbery, colour of old oil. Cooked Breakfast then cancelled due to staff shortages. I suspect the chief walked out due to all the meals sent back the night before. What had happened to Premier Inn. Used to be the only chain I would stay in, but never again!

The worst hotel I have ever ever stayed in!! We stay in many premier inns as our autistic children are used to the consistency that premier inns usually presents. Simple but clean hotels with restaurants attached. Fort William was not this! The rooms were beyond unclean, mould on walls , flaking paintwork, massively cracked wood work and filthy walls. The beds were mouldy and the sheets ripped! The bathroom sealant was black with mold. See images. We requested to move rooms but were told there weren’t any we could move into. We had no choice but to stay as our children couldn’t cope with the upheaval or a different chain of hotels. The restaurant was open 5.30- 8.30 for food the first night but ONLY to those who had a meal deal of which we didn’t, the next night we were told we couldn’t book a table all night and the third night the restaurant was closed completely for food as they had no staff! Breakfast was open the first day and was very average. Second day no hot breakfast at all as no staff!! Just continental! Beyond shocking!! Staff were in very short supply but those that were there were as helpful as they could be in terms of kindness but unable to change our appalling stay! Avoid like the plague!! attached was unable to serve any food