Fort William hotel

We stayed three nights in the Premier In, Fort William and we were very comfortable, great bed and very helpful staff. Food options were limited although we at dinnertwice and breakfast the same. Drinks were fine on the first two nights although on our last night No Draught beer was available and only bottled Heinekin abd Peroni in 330 ml bottles. Thss is unbelievable for a quality hotel to run out of beer !! It got to the point that Melanie the Bar Attendant had to advise two young men to go up the Hight Street to fill their needs. An absolute disgrace and the manager needs to be disciplined and demoted. And to cahrge 6 GBP for a small Peroni aginst 5.10 for a Doom Bar 500 ml is disgusting and we should get a refund of part of our accomodation cost for 21st. Peter Cameron.

This is quite simply an embarrassment to Premier Inn. It needs closing and fully refurbishing. Fort William doesn't have a good hotel, but with a refit, this could easily tick that box. Had the most awful nights sleep, the bed had clearly seen better days and the base was very noisy. The pub attached next door was terrible too. Won't return here in a hurry.

Premier Inn Fort William was affordable, clean, and conveniently located near the town center, supermarket, bus station, and ScotRail, making it easy to get around without a car. Overall, the room was fine and served its purpose well. My main concern was the lack of a mini-fridge in the room. For guests staying multiple nights, having somewhere to store drinks, groceries, and leftovers would make a big difference. The hotel’s restaurant was also unavailable during my stay, which was disappointing. Overall, it was a good budget-friendly option with an excellent location, but adding mini-fridges and ensuring dining options are available would make the experience much better.

Perhaps the main advantage for this hotel is its proximity to the rail and bus stations. The room was fine, looked to have been recently decorated/modernised, bed comfortable, bathroom facilities good (this is the only reason I have not given this review a '1'). However, after that, the hotel and its staff successfully destroyed the visit experience. Check in was utterly awful, I think I have never experienced worse, both in terms of the length of time, and the rudeness and disdain of both the desk staff and the hotel 'manager' when we finally forced them to be called to face the waiting queue of over 30 guests extending into the wet well outside the entrance door (most quite elderly, some with mobility problems). There are only two checkin desks of which for the first 20 mins after our arrival only one was functioning (the second check in person simply left to the back office almost as soon as the queue started forming and was only forced back out after 20 mins by the volume of our complaints). The first check in person managed to check in one person in the first 20 mins we were waiting. We were the next in line to that. The entire queue must have taken 45 mins + to check in. Both the staff and the manager plainly have had not training on how to handle a queue, or even the basics of being apologetic or considerate - I would like think that might be a one-off, but looking at reviews of this hotel 'after the event' it is plain that many guests over the last several months have reported very similar experiences. It is almost as if Premier have just washed their hands of the concept of service at this hotel! Prior to arrival, over email, Premier repeatedly 'encouraged' us to check in online so that we could have a rapid and smooth arrival without need to use the check in desk itself. It turns out that facility DOES NOT EXIST at this hotel!!! It ought to be trivial for a hotel chain such as Premier to set up an electronic system that knows which of their hotels do and do not have this facility, and only send these emails to guests of the hotels that actually do!! The hotel breakfast was reasonable and plentiful, but the restaurant was shut for 'redevelopment works' for the duration of our stay (even though the breakfast preparation was apparently using the same kitchen facilities). This had been informed to us about a month before arrival by email, but this was long after we had made the actual booking which did not really give opportunity to find a reasonable priced alternative hotel at that point.

Do not book here- you have been warned!! The hotel is shockingly bad 😔 The place is very run down & I am very surprised that it is part of the 'Premier Inn' franchise. Reception staff (when they are available!) are terrible at booking in visitors & I think they could do with some training/retraining tbh. Breakfast was dismal. Coffee undrinkable. Breakfast tables were 'sticky' like you see in dirty pubs. The only positive thing I have to say is that the bed was comfortable.