Fort William hotel

Perhaps the main advantage for this hotel is its proximity to the rail and bus stations. The room was fine, looked to have been recently decorated/modernised, bed comfortable, bathroom facilities good (this is the only reason I have not given this review a '1'). However, after that, the hotel and its staff successfully destroyed the visit experience. Check in was utterly awful, I think I have never experienced worse, both in terms of the length of time, and the rudeness and disdain of both the desk staff and the hotel 'manager' when we finally forced them to be called to face the waiting queue of over 30 guests extending into the wet well outside the entrance door (most quite elderly, some with mobility problems). There are only two checkin desks of which for the first 20 mins after our arrival only one was functioning (the second check in person simply left to the back office almost as soon as the queue started forming and was only forced back out after 20 mins by the volume of our complaints). The first check in person managed to check in one person in the first 20 mins we were waiting. We were the next in line to that. The entire queue must have taken 45 mins + to check in. Both the staff and the manager plainly have had not training on how to handle a queue, or even the basics of being apologetic or considerate - I would like think that might be a one-off, but looking at reviews of this hotel 'after the event' it is plain that many guests over the last several months have reported very similar experiences. It is almost as if Premier have just washed their hands of the concept of service at this hotel! Prior to arrival, over email, Premier repeatedly 'encouraged' us to check in online so that we could have a rapid and smooth arrival without need to use the check in desk itself. It turns out that facility DOES NOT EXIST at this hotel!!! It ought to be trivial for a hotel chain such as Premier to set up an electronic system that knows which of their hotels do and do not have this facility, and only send these emails to guests of the hotels that actually do!! The hotel breakfast was reasonable and plentiful, but the restaurant was shut for 'redevelopment works' for the duration of our stay (even though the breakfast preparation was apparently using the same kitchen facilities). This had been informed to us about a month before arrival by email, but this was long after we had made the actual booking which did not really give opportunity to find a reasonable priced alternative hotel at that point.

Do not book here- you have been warned!! The hotel is shockingly bad 😔 The place is very run down & I am very surprised that it is part of the 'Premier Inn' franchise. Reception staff (when they are available!) are terrible at booking in visitors & I think they could do with some training/retraining tbh. Breakfast was dismal. Coffee undrinkable. Breakfast tables were 'sticky' like you see in dirty pubs. The only positive thing I have to say is that the bed was comfortable.

We booked 2 rooms for our family of 6 and we had a perfect end to a long day in Glen Coe. The rooms were large and comfortable. The cost of breakfast was good for our family and it was excellent.

Premier inn I general is going down hill , past few premier in plus stays have been poor and nowhere near the value fir money they make it out to be . Bed is good other than that have been disappointed beyond words

The hotel is good and I got a premier plus room, which was ideal. Good facilities shower etc so pleased with that. The restaurant next door for dinner however, that’s not what my 4 stars are for. The menu is limited and the food was awful. The chicken goujons were passable but the chicken makhakni was awful. I wouldn’t at here as there’s a McDonald’s about 2 mins walk away and a Morrisons supermarket across the road. Shame as they have an opportunity to get people to eat next door to the hotel but I certainly wouldn’t eat here until the sort the food and the menu out. In fairness the server was excellent and was working really hard.