Aviemore hotel

A cold room on a cold autumn night but we managed to get a portable heater on the second time of asking, seems like climate control didn’t work. Usually the premier inn experience is a good one but not this time.

Initial impressions of the hotel were good in that it looked modern and clean at check in. No one was on the desk when we arrived for check in. The room was clean, but the towel rail broken and would come down if more than 1 towel was on it. There was some mould around the taps on the bath. You are unable to book breakfast here and is it is a small restaurant, we had to wait on a table. There was only 1 young man working and clearing tables, filling up the continental selection, and seating guests. There were not enough staff on and stuff was not refilled for a while at times. No scrambled egg in the hot buffet selection either. We had a busy day in Inverness and decided to go back to the hotel to eat at night. The woman on duty seemed annoyed that we had not booked. Although we were accommodatet with a table, we were left waiting some time before our order was taking. There were some items missing from the evening menu, but once we did get our food, it was a good standard. Overall, I don't thnk we would choose this hotel again and we usually stay at Premier inns throughout the UK.

Our stay was extremely disappointing, with the location being the only real positive. There was a disgusting drainage smell coming from the bathroom throughout our 2 night stay, and reception was largely unattended, leaving nobody available to raise concerns with. Breakfast on Monday was equally poor. Despite several tables being available, we waited 10 minutes to be seated, and the hot buffet was inadequately stocked with missing items and very little replenishment. The young staff appeared overwhelmed, understaffed and poorly supported. Overall, the experience fell well below the standards we expect from the Premier Inn and represented very poor value for money.

Outside looking a bit shabby, room was clean, nothing complain about. Went for breakfast, and only one member of staff clearing tables and doing lots of jobs at once. Far too much for one person. Most of hot breakfast trays were empty, one half tomato, one black pudding, some bacon, mushrooms, one hash brown, no eggs at time. Husband asked for poached eggs for us, chef had a face like a wet week end, he Said have to wait at least ten minutes, which was fine. Trays were all replenished after that, can’t complain, I like premier inn.

I have previously reviewed this PI online and although I made a few negative comments about how tired the hotel was looking I was complimentary about the PI staff and their efforts to please. However , I feel compelled to warn fellow travellers of the unexpected pitfalls of staying at this (or other Scottish PI's - eg Oban) that use Horizon Parking to manage their parking facilities. We stayed at the hotel for 5 days in August 2026 and registered our vehicle on arrival on the entrance hall tablet. A fortnight after returning home we received x2 Parking Charge Notices to say that we had not complied with the Horizon parking signage which , we now believe, expected Daily inputs on the tablet. Clearly PI and Horizon do not communicate with each other. We evidenced in writing our legitimate right to use the parking facilities and had the fines reduced. I could say a lot more but suffice to warn fellow travellers of this hidden highway robbery and to let Premier Inn management know that they have lost our future custom.