Elgin hotel

Even though the staff were very helpful, the hotel is understaffed. I never had my room cleaned in 5 nights even though I asked reception twice. Had to go to reception for clean towels. Booked twin rooms got double beds. Couldn’t get food some nights due to staff shortage. Wi fi was poor.

An excellent refurbishment has clearly transformed this hotel. The corridors are freshly painted and new carpets. The Premier Plus bedrooms are smart and very well cared for. Reception was exceptionally welcoming and I was immediately put into the quiet room I wanted and it was the largest room in the place so no complaints at all.

Clean hotel, nice breakfast, friendly staff. The hotel is in an industrial area and definitely isn't pretty but it's not a long walk if you're fit to get into town. We've stayed here before and definitely would again. Good value for money.

The actual room was lovely, and I believe it to be brand new after speaking to one of the cleaners. Was extremely let down however by the young women on the reception desk - I didn’t catch her name however she was working with an older women - the way she spoke to her infront of guests was disgusting. The older lady was lovely, and to be called a slag at her work I couldn’t quite believe it. The fact the young lady can speak to anyone like this infront of guests while in her employment is horrible.

Over the past week my family have stayed in 3 Premier Inns, Tamworth, Cardiff and Elgin. We stayed for 3 nights in Elgin and it has been the worse one we have stayed in, the only good thing was the bed and location which was close to a sporting venue we were attending. We had numerous emails to upgrade our food to a meal deal. When emailing to book a table we found that the restaurant was shut for dinner for our entire stay. They gave an option for the Friday night but with a limited menu and with only one chef we declined. I booked a quad room to be given a family room and then had to share a bed with my daughter. The breakfast was not good either. Cold food. Coffee machine not working. We will definitely not be staying next year when we attend our sporting event. Fire alarm went off to be told not to worry if it goes off again, it could be due to building works. A friend's son bought some chewing gum from the vending machine to find it was out of date! Heating not working in another room, then when it was fixed something clicked all night. All in all out of 5 rooms that the team had booked, no one was happy. For what we paid we are not impressed.