Aberdeen South (Portlethen) hotel

Don't ask for the mixed grill or a steak at the restaurant brewers fayre next door. Steak was cremated 1 side and well done. Asked for a replacement and 2nd steak was still well done instead of medium again - but atleast it wasn't burnt. Also the half chicken breast was totally missing from the mixed grill! Thankfully I had a 25% voucher so I don't feel hard done by. I received compensation in the way of a couple of free drinks but needless to say I don't recommend and won't be back. Sorry everyone in the kitchen, I don't know what happened tonight.

Arrived at 2pm & told rooms were still not ready, booked 2 rooms at same time for family & we were put in entirely different buildings. Food was very poor & over cooked & living to long.

Stay here often with work. Lots of parking. Retail park close by. Depending on what building they put you in will dictate how noisy your room is. One building has really squeaky floors and you don’t want be in a ground floor room there! Sometimes the place is clearly quiet but you still get allocated a room in another building. So never assume you’ll be anywhere near reception/where you park your car. Rooms are on par with the brand, probably not perfectly clean but I’ve never seen anything outrageous. Staff have always been fine. Biggest issue for me is breakfast. The last 3 occasions in recent weeks I’ve been there between 08:30-0900. Each time there is hardly anything left to eat from the cooked selection. I’m not over exaggerating, last time there was luke warm beans, mushrooms and scrambled eggs. Everything else was empty. 2 out of 3 last occasions the coffee machine wouldn’t work due to something needing emptied. In the past the breakfast area was maintained and topped up to cater for the full breakfast hours, but this seems to have went by the wayside. I feel the breakfast caters for the many labourers who use this hotel and are in breakfast earlier. Anyone else can just have the scraps…which is even worse for tourists who are paying for this out their own pocket.

This was our second visit here. Stayed for 3 nights on a free breakfast offer and price per night was very reasonable . Our stay was just as a base to explore the area. Our first room had extremely noisy air conditioning/ fan?? which kept starting and stopping every few minutes. We couldn’t seem to stop it and couldn’t open our window due to forest fire smoke so we moved rooms along the corridor. Found it strange that the rooms along the same corridor were so different with a different type of old furniture and no fan/ heating as the first room had. Our second room was much nicer. The rooms had baths which I like. The water temperature for the hot water was scalding at times and it would have been easy to burn yourself with either the water or pipes behind the tap. I wouldn’t have wanted a child to be washing hands on their own as it really was an accident waiting to happen. The bath tap would not work properly and I often had to struggle to turn the water off. Wasn’t really wanting to move room for a second time. Used the brewers fayre for breakfast each day. Normal food and no complaints other than only one staff member so no one there at times to ask for anything. Had a meal one evening but restaurant soon to close. I believe they were about to convert rooms to a smaller eating place? You can walk to a retail park close by but it’s not ideal as you have to cross very busy roads to get to supermarkets, Asda, McDonalds etc. Car parking free but you register your car. Never felt such an uninviting space with car parking notices everywhere. Premier inns used to be a nice little treat for the night. This one could be nice if rooms were totally refurbished as many now are and if there was a reasonable food option on site, but I can’t see the place improving if the restaurant is just shut and left derelict.

Although website states some changes being made to this hotel, they do not say…. Significant building work will start at 7am, so much so that your room will shake. Unable to open windows due to dust level. EV chargers don’t work Vending machine broken. Not the usual premier inn standards and certainly not fulfilling good night sleep promise. Staff on site were helpful, but could do little to support.