Aberdeen City Centre hotel

My daughter and I had separate rooms at the hotel, it was our first time in Scotland. We arrived at the hotel around 7pm on a Sunday evening after a very tiring 9 hour train journey, my daughter was starting at The University of Aberdeen so we lumbered in loaded with suitcases. The gentleman staff member greeted us with a big smile and a very helpful manner. The rooms were cosy, comfortable and clean, it was nice and quiet for the two nights I was there. We used the restaurant in the hotel the night we arrived and the food was really lovely, it was hot, fresh and tasty. Really good value for money. The next morning I had full breakfast which was a fry up and cups of tea, there was a great selection of food and the staff couldn’t do enough for you. Second night I was on my own but the staff made me feel comfortable and welcome, they looked after me from the very start. I had dinner that night and a continental breakfast in the morning, great selection of cereals, fruit, yoghurts, hot and cold drinks. I would like to thank every member of the staff who looked after me, for making my stay so comfortable and giving me a lovely sleep. I will definitely be back.

I came to collect overseas guests who were staying here and was issued a Horizon Parking charge. As a non-guest there was no way to register my vehicle, no staff on duty to help and nobody answered the phone. I emailed the hotel immediately and never received a reply. In the end I had to pay the charge myself. The lack of management presence, unanswered phones and ignored emails show very poor customer care. I will not recommend this Premier Inn to visitors and will direct them to other hotels in Aberdeen.

Very helpful staff, quick and easy check in, incredibly pleasant stay overall. Nice clean room and very quiet at all times of day. Amazing location too. I would definitely stay there again.

Whenever I travel I always book premier inn as it is USUALLY a good experience. This hotel stay however was awful. As a disabled guest I required disabled parking, this was extremely difficult as a lot of the disabled spaces were either too small or had cars from adjacent spaces intruding into them. I had questions regarding parking charges but when I went to reception there was no-one there and after pressing the buzzer (several times) and waiting, no-one showed up. I checked in using the machine and activated two key cards. Both cards stopped working at different points in our stay leaving us locked out of our room. This wouldn't have been too bad if someone had been there to help us! Again no one at reception and both times we had to go looking for a staff member for help. One commented that she had seen me waiting earlier but when she had returned I had left - I had gone to sit down as I am disabled and cannot stand for extended periods of time which seems to be a requirement to get service in this hotel. I had a terrible nights sleep as the windows were open upon check in and the room was freezing. I couldn't raise this with staff or discuss the good night guarantee because again, no-one was available! Breakfast was cold and didn't taste great. It was a relief to escape the hotel and we will not be staying again.

Excellent location walking distance to city centre & Cadonas / Aberdeen beach. Location is perfect for bus route to P&J Live / Aberdeen airport. Family rooms very spacious and beds extremely comfortable. Hairdryer in room, not great but serves a purpose. Showers in room were fantastic, excellent power from them. Tea & coffee facilities provided and availability to get more from reception area if required. Bar area and restaurant area warm and bright making them pleasant to sit in. Hotel spotlessly clean. Onsite car park a great addition and at £7.40 for 24hrs parking very reasonable.