Aberdeen City Centre hotel

Whenever I travel I always book premier inn as it is USUALLY a good experience. This hotel stay however was awful. As a disabled guest I required disabled parking, this was extremely difficult as a lot of the disabled spaces were either too small or had cars from adjacent spaces intruding into them. I had questions regarding parking charges but when I went to reception there was no-one there and after pressing the buzzer (several times) and waiting, no-one showed up. I checked in using the machine and activated two key cards. Both cards stopped working at different points in our stay leaving us locked out of our room. This wouldn't have been too bad if someone had been there to help us! Again no one at reception and both times we had to go looking for a staff member for help. One commented that she had seen me waiting earlier but when she had returned I had left - I had gone to sit down as I am disabled and cannot stand for extended periods of time which seems to be a requirement to get service in this hotel. I had a terrible nights sleep as the windows were open upon check in and the room was freezing. I couldn't raise this with staff or discuss the good night guarantee because again, no-one was available! Breakfast was cold and didn't taste great. It was a relief to escape the hotel and we will not be staying again.

Excellent location walking distance to city centre & Cadonas / Aberdeen beach. Location is perfect for bus route to P&J Live / Aberdeen airport. Family rooms very spacious and beds extremely comfortable. Hairdryer in room, not great but serves a purpose. Showers in room were fantastic, excellent power from them. Tea & coffee facilities provided and availability to get more from reception area if required. Bar area and restaurant area warm and bright making them pleasant to sit in. Hotel spotlessly clean. Onsite car park a great addition and at £7.40 for 24hrs parking very reasonable.

This Premier Inn is in a great location. The cooked breakfasts are outstanding, well done bacon and sausages! Bedrooms are fine. The free wifi is not great but there is an option to pay and upgrade.

The hotel was up to all the Premier Inns normal high standards. The carpark is very small, very limited numbers. If you were lucky enough to get a space, you dare not use the car, because chances were, there wouldn't be an available place when you came back, even when you had paid for it.

£10 a night for parking is way too expensive!! Stayed 3 nights, so an extra £30 on the price of my hotel room, was daylight robbery. Such a shame as this will ruin any future stay cations.